Practice Supervisor

Description JOB SUMMARY

The Dental Practice Supervisor oversees the performance, daily operations, programs and activities of the dental practice staff under the direction of the Chief Dental Officer. The Supervisor provides resources, as well as consistent and clear communications to staff, providers and patients; ensures that established protocols are followed; and that patients receive the highest quality care. Additionally, the Supervisor ensures that front and back office procedures meet practice standards.

Specific job duties may vary based on clinic needs.

• Provides leadership by ensuring the smooth, organized and efficient administrative operations of the practice.
• Administers organizational and clinical policies and procedures.
• Manages clinical productivity standards and addresses issues in the workflows and staffing levels as needed.
• Manages in accordance with established compliance requirements and ensures employees complete required training.
• Maintains focus on Patient Access strategies to maximize population health goals of the system.
• Implements scheduling and staffing functions in the practice as directed by the Chief Dental Officer.
• Establishes and maintains a well-organized practice for front office and clinical support staff by developing, documenting and updating procedures for front office operations.
• Expedites patient care by overseeing patient scheduling, registration, reception and medical records functions.
• Works with Marketing to implement marketing and community outreach initiatives.
• Maintains practice management Super User status. Assists staff with computer-related questions/problems by training about, and troubleshooting for, software/hardware problems.
• Supports practice operations by analyzing and providing support for practice reporting.
• Manages administration of patient satisfaction surveys and reviews results provided.
• Manages on-site safety initiatives as well as makes recommendations to Corporate for improvements.

• Staff Scheduling for providers, clinical support staff and clinical administrative staff. o Managing PTO requests and impact to the schedule
• Managing variable schedules with PT staff
• Ensuring staffing levels are maintained.

• Implements and improve procedures for patient flow.
• Ensures that provider EHR entries are timely by reviewing reporting weekly and following up with providers who aren’t complying with the organizational standards set.
• Reviews productivity reports with providers and troubleshoots options for improvements.
• Leads registration/front desk staff and ensure workflows, training and is managed according to standards set for the Department.
• Assists with the coordination of clinical outreach activities and events.

• Supports the practice through oversight and leadership of revenue cycle accuracy.
• Ensures accuracy of registration process. Ensures system goals are achieved and action plans for improvement are in place and tracked regularly.
• Serves as authority and resource on all registration activities.
• Serves as authority on insurance changes that impact the practices.
• Ensures that all reporting of revenue cycle metrics from practices are timely and accurate.
• Ensures compliance with up front collections by arranging payment plans and/or financial assistance as necessary.
• Manages billing vendor for the site and directs resolution of billing issues for patients.
• Works closely with the billing company to clear up and returned charges or missing tickets.
• Handles and resolves patient complaints.

• Participates in the recruiting, interviewing and hiring processes with the Chief Dental Officer and Human Resources.
• Handles on-site onboarding and training for new hires.
• Strengthens staff retention by recognizing staff accomplishments and meeting targeted levels of satisfaction as measured by appropriate satisfaction surveys.
• Guides staff by assisting in goal and objective setting for area and staff and holds staff accountable.
• Assesses staff by participating in reviewing performance and completing performance coaching in a timely manner.
• Conducts regular staff meetings. Provides agendas…