Client Success Manager

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This range is provided by Pay It. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$85,000.00/yr - $/yr

At Pay It, we’re on a mission to be the best partner our clients have ever worked with and the Client Success team plays a central role. The opportunity to positively impact our clients and their constituents is abundant, so we keep our portfolio sizes small, empowering Client Success Managers to deliver exceptional, consultative engagements.

• Own the success, retention, and growth of a regionally-focused portfolio of government agency clients
• Deeply understand customers’ goals, business processes, and use cases, and serve as a trusted advisor on digital government, consulting clients on how to leverage current and future Pay It solutions to improve efficiencies and modernize the citizen experience
• Work with clients and our internal Pay It Resident Communications team to develop strategies that increase citizen awareness and drive usage of Pay It-powered digital services
• Hold regular Executive Strategy Sessions that document successes and inform mutually defined partnership roadmaps
• Own the renewal process, and strategically grow client footprint through ongoing identification and management of value-driven expansion opportunities
• Collaborate with Pay It Delivery teams to ensure all service projects are aligned with client strategy, requirements and timelines
• Serve as subject matter expert on the Pay It platform, and enable clients to realize the full value of available features and services
• Monitor customer health indicators and proactively work with internal Pay It teams to mitigate identified risk
• Act as the voice of the customer and champion feedback to internal Product teams

• A minimum of 5 years of experience serving as a thought leader, customer advocate, and consultative partner for a portfolio of high-touch customers in a SaaS environment
• Gov Tech, Fin Serv, or Marketing background is preferred
• The ability to digest multiple data inputs to analyze client health, adoption, and lifetime value to inform account strategy
• Experience leading strategic business reviews with senior-level stakeholders
• Comfort facilitating end-user training and enablement of new technologies
• Prior forecasting, renewal management and/or sales experience, or strong interest in developing these skills
• Proven experience managing clients through complex project life cycles
• Familiarity with Project Management and Collaboration Tools (i.e Confluence, Slack, Jira, etc.) Google G-suite and Microsoft Office
• Willingness to travel up to 30 percent of the time; travel varies based on your assessment of client needs. Travel will be primarily focused in your regional designation with occasional visits to Kansas City HQ

Willingness to travel up to 30 percent of the time; travel varies based on client needs. Travel will be primarily focused in your regional designation with occasional visits to Kansas City HQ.

• Mid-Senior level

• Full-time

• Consulting, Project Management, and General Business

• Government Relations Services, IT Services and IT Consulting, and Software Development

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