Desktop Support

The Technician need to have experience in IMACD tasks listed below
(IMACD = Install Move Add Change Dispose )
Required:

• Relevant
  
  Experience:
  
  3 Years minimum
• Certification: A+ Hardware, Microsoft (preferred), ITIL (Preferred), CCNA (preferred)
• Hardware Support: PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video)
• Tools:
  Windows OS, MS Office, O365, Mac OS (preferred)
• Ticketing System:
  Service Now (IM, SRM, AMDB, CMDB, Knowledge Management)
• Others:
  Excellent Communication – soft skills (read, write & speak)

• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
• Hands-on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
• Safely move equipment point to point using wheeled carts and vehicles
• IMACD & Asset Inventory experience
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM, etc.
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision and Support wireless devices (E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency in Microsoft OS and Microsoft applications.
• Demonstrated proficiency for installation of desktop software and troubleshoot
• Working knowledge of Microsoft Active Directory and GPO
• Strong customer service skills
• Strong troubleshooting skills
• Significant, demonstrated experience with Microsoft Windows operating systems
  • Clients:
    Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
  • Servers: 2012, 2008 r2, 2008, 2003, 2000
• Functionally capable with Apple OS X
• Advanced troubleshooting skills with hard drive encryption software
• Advanced level skills in the Microsoft Office Suite:
  • Word, Excel, PowerPoint, Outlook configuration issues with Exchange
• Strong client-side remote access troubleshooting skills
• Demonstrate strong skills supporting printers in an enterprise environment
• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
• Strong software installation and support skills
• Disciplined, systematic problem-solving skills required