Solutions Architect

Job Description

Join Our Team at Litera:
Where Legal Technology Meets Excellence

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients.

If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

As part of our strategic growth and commitment to enhancing our operational flexibility, we are excited to announce our transition to a hybrid working model. We will be establishing offices in Austin, Boston, Chicago, Denver, New York City, Philadelphia, New Jersey, Raleigh, London, and Nottingham. These cities will serve as key hubs for our operations. We are actively seeking talented individuals to join our team and support this dynamic shift.

Candidates interested in these opportunities should reside within a reasonable commuting distance from one of these future office locations, as employees will be expected to work from the office at least three days a week. This approach will enable us to cultivate a collaborative and innovative environment while providing the flexibility that modern work demands.

As a Solutions Architect at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

• Product Knowledge:
  Develop mastery of your assigned product(s) from a usage perspective. Be able to explain, develop and document best practices, understand business cases addressed by the product and its features, and recognize what healthy adoption of the tool looks like.
• Customer Adoption:
  Act as a point of contact to ensure customers are fully equipped to utilize Litera’s products effectively. Create documentation on how to take advantage of new or underutilized features or practices. Empower firms with your knowledge and the tools necessary for success. Identify additional uses cases for our customers to get value our of the product they currently own.
• Pre-Sales Technical Support:
  Collaborate with the sales team to address technical questions during the sales cycle. Provide expert guidance on implementation approaches, technical requirements, and best practices to prospective customers. Assist in solution demonstrations tailored to specific customer needs.
• Implementation Planning:
  Help potential customers understand implementation timelines, resource requirements, and integration considerations. Develop high-level technical roadmaps that align with customer business objectives.
• Implementation Partner Support:
  Provide technical guidance, training, and best practices to implementation partners to ensure successful onboarding of our software. Act as a technical liaison between partners and internal teams to resolve complex implementation challenges. Enable partners to deliver high-quality implementations that drive customer satisfaction.
• Proactive Outreach:
  Regularly engage with customers to anticipate their needs, identify underused features, and drive product adoption. Initiate contact and build relationships rather than waiting for customers to reach out.
• Usage Analysis:
  Consistently monitor and analyze customer usage data to identify trends and opportunities for increased engagement. Your insights are crucial for tailoring our approach to meet customer needs.
• Renewal Management:
  Work with the CSMs and renewals team to both identify and mitigate risk of churn as well as spot growth opportunities. Your proactive efforts ensure smooth transitions and high retention rates.
• Improving Customer Sentiment:
  Focus on enhancing customer…