Client Services Assistant

Gaston County Information Technology (IT) supports application development, a County-wide network infrastructure, internet service, server management, centralized data storage, backups, desktop solutions, IP/digital/analog phones, cell phones, a centralized service desk, wireless networking, IT Security, and much more.

The anticipated hiring range for this position is $18.56 - 22.04

The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

• Prepare equipment for deployment using SCCM to apply OS image.
• Install additional software.
• Communicate with end users to schedule equipment refresh.
• Setup Equipment and Configure
• Quality Check with End User to Ensure All Applications are Available and Functioning
• Remove Old Equipment

• Maintains Computer Equipment Inventory for Deployments, Equipment Moves and Equipment to be Disposed.
• Uses inventory management system to generate reports and validate inventory accuracy.
• Maintain equipment storage areas and reports low inventory levels to manager
• Assist with the receiving, inventorying, labeling and storing of new equipment.

• Prepare equipment for disposal by removing all hard drives and storing them in designated area to be destroyed.
• Palatize equipment in designated storage area - labeling description of equipment on palate.
• Assist Client Service Technicians as needed with equipment moves, end user support and Service Desk coverage.

High School diploma or GED equivalent required.

The applicant selected must undergo a criminal background check and pass a drug screening test prior to employment.