Engineering Program Manager

The application window is expected to close on: 09/29/2026

Meet the Team CX Engineering – Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco’s global technical-support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, intellectual capital, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions—from discovery through production and operationalization.

Our globally distributed team combines product and program leadership, architects, engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team helps shape how AI, automation, and modern engineering workflows improve engineer productivity and customer and partner experiences at Cisco scale.

Coordinate multiple high-stakes projects in parallel to align engineering execution with our broader organizational strategic goals.

Manage the end-to-end program lifecycle, including schedule, scope, and resource allocation, to ensure high-quality delivery across complex interdependencies.

Implement robust program governance and stakeholder reporting structures to drive informed decision-making and transparency.

Drive organizational change and process maturity by identifying risks, managing escalations, and re-engineering workflows to maximize team productivity.

Mentor and upskill team members to foster a culture of technical excellence and operational resilience.

• Bachelor’s degree in business, engineering, computer science, information systems, or a related field, plus 7 years of project or program management experience; or a master’s degree plus 4 years of experience.
• Experience leading technical projects involving multiple teams.
• Experience setting project goals, timelines, metrics, responsibilities, and key dependencies.
• Experience identifying risks, managing escalations, and keeping stakeholders informed.
• Experience conducting threat modeling, identifying and prioritizing vulnerabilities, and maintaining asset inventories for applications, infrastructure, or cloud environments.

• Hands‑on experience using one or more security scanning tools—including SAST, DAST, or SCA—to identify findings, assess results, and document remediation actions.
• One or more of the following certifications:
  PgMP, PMP, PMI-CPMAI, SAFe, Scrum, or ITIL.
• A cybersecurity certification, such as CISSP, CompTIA Security+, CEH, or SSCP, and experience supporting vulnerability‑management activities across multiple technology teams.
• Experience implementing AI, automation, or agentic‑AI capabilities in an operational or service‑delivery workflow, with documented improvements to efficiency, quality, or user experience.
• Hands‑on experience with one or more of the following: SIEM platforms, log analysis, DLP, Tenable, Wiz, engineering workflow tools, or case‑management systems.
• Experience leading cross‑functional risk‑management or process‑improvement initiatives with defined actions, owners, timelines, and outcomes.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.