Technology Manager – CCR​/CCS Billing

Job Summary

Responsible for the strategic direction, delivery, and support of technology solutions that enable AEP’s Credit, Collections, Revenue Management, Large Customer Billing, and related Meter-to-Cash business processes. Partners closely with business leaders to align technology strategies, roadmaps, and investments with operational objectives and customer needs. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of the Customer Revenue and Billing organizations.

Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, business units, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources.

Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations.

Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager.

• Build and foster strategic and effective business and/or technology peer relationships and represent the Technology organization when collaborating with operating companies and business unit leaders.
• Provide safety leadership and compliance without exception; enhance a strong safety culture.
• Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented.
• Provide corporate compliance leadership and accountability for NERC CIP, physical and cyber security, ethics, corporate policies, etc., without exception.
• Ensure ongoing reliability of the technology infrastructure and business solutions.
• Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the plans of the Technology organization
• Develops diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world-class technology services with a focus on an efficient and intuitive customer experience.
• Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.
• Prioritize and direct area work activities, and optimize utilization of resources.
• Manage resources to provide safe and timely service restoration during storms and other outages.
• Lead and/or direct business continuity planning and disaster recovery for the Technology organization as needed.

• Bachelor’s degree in computer science, engineering, business, or related technical field is required.
• An equivalent combination of education and related experience may be considered.

• In addition to any experience required above, 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.

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At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a…