Software and Interface Support Specialist

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

The Field Software & Interface Support Specialist Grifols Diagnostic Solutions Global Service & Training organization with the primary responsibility of providing the highest quality service and support to Grifols customers at the customer facility and by telephone.

• The Field Software & Interface Support Specialist has the primary responsibility of providing IT support for systems and/or processes associated with Grifols OEM and Distributed products.
• The Field Software & Interface Support Specialist is a key member of GST in collaborating and driving vendor management of all aspects of client projects involving the analysis, design, configuration and integration of third party LIMS systems.
• Field Software & Interface Support Specialist is a client-interfacing position which requires a unique combination of computer systems knowledge and understanding of laboratory operations, specifically requirements of FDA/EPA regulated environments.
• Gathers, analyzes and translates user requirements into LIMS solutions.
• Collaborates as part of an implementation team to ensure that the proposed technical design meets the client’s business requirements, desired project objectives and LIMS strategy
• Provides quality, timely and accurate LIMS analysis/design/configuration/support.
• Conducts functional testing of client configurations.
• Drafts documentation, such as user application notes and design documents, for both technical & non-technical end users.
• Database Support – Provides support for developing database utilities and automated reporting, monitoring/optimizing system performance, restoration /recovery activities for corrupted databases, installing /testing upgrades and patches, and implementing security/encryption.
• Networking Support
  - Provides technical support (e.g., upgrades, installation and troubleshooting) for networks/hardware/software, manage inventory of equipment/parts, and participate in the development of system standards documentation.
• Operating Systems/Hardware/Applications Support
  - Participates in product lifecycle management including service-related development activities, evaluation of new technologies/applications/devices, system in-tegration, and security/access control for applications/ systems.
• Complaint Investigation – Leads/participates in investigations and troubleshoot customer complaints and in-quires, specific to designated software and systems applications. Participate in complaint trending activities for specific products
• DR Investigation / CAPA implementation – Leads/participates in deviation investigations for designated IT/software product issues and manage implementation of associated corrective actions.
• Project Teams
  - Collaborates and partners effectively with cross-functional project teams to contribute to building a network of internal and external collaborators with appropriate product expertise. Serve as IT subject matter expert on project teams to assess needs and provide technical content to support product commercialization and launch activities.
• Business Continuity – Participates in contingency planning, system integration design, product commercialization, site implementation support (including oversight transition to production), develop system specification and…