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IT Support Specialist — Desktop & Ticketing

Job in Gastonia, Gaston County, North Carolina, 28054, USA
Listing for: State of North Carolina - Department of Information Technology
Full Time position
Listed on 2026-09-30
Job specializations:
  • IT/Tech
    IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 66000 - 98000 USD Yearly USD 66000.00 98000.00 YEAR
Job Description & How to Apply Below

State of North Carolina
- Department of Information Technology is seeking a User Support Analyst (S) to deliver IT support for DEQ business units. The role includes resolving DOTS tickets, configuring devices, and maintaining secure systems, with hybrid work options and a weekly onsite requirement.

The position emphasizes desktop encryption, antivirus maintenance, project participation, and collaboration with Tier II/III and vendor resources to ensure timely service delivery.

We are seeking a motivated IT Support Specialist — Desktop & Ticketing to join State of North Carolina
- Department of Information Technology in NC, United States.

Full responsibilities and requirements are described in the listing above.

Learn more about the IT Support Specialist — Desktop & Ticketing role in the description above.

We appreciate your interest in this position.

Join State of North Carolina
- Department of Information Technology and contribute to our ongoing work.

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