Account Director, East Coast
Listed on 2026-02-12
-
Sales
Client Relationship Manager, Business Development -
Business
Client Relationship Manager, Business Development
Overview
As an Account Director, you'll oversee a portfolio of high-value accounts, each generating >$100k annual recurring revenue (ARR) for our Mid-Atlantic to Southeast territory. You'll work closely with key stakeholders and executive decision-makers within large school districts and educational organizations to expand strategic contacts, deepen relationships, and ensure Panorama's solutions are fully leveraged to meet their goals. This role requires a seasoned account management professional who excels in strategic relationship building, can identify and foster growth opportunities, and understands how to deliver measurable value to clients in complex, multi-layered environments.
With a focus on proactive engagement and long-term retention, the Account Director will drive high-impact initiatives to support both client success and Panorama's growth objectives.
Travel is required up to 30-40% of the time for in-person executive reviews, strategic account planning, and partnership expansion meetings.
This role requires candidates to be based in the East Coast to Southeast region of the United States.
Key Responsibilities- Strategic Contact Expansion:Identify and cultivate relationships with key decision-makers and influencers across client organizations, expanding Panorama's reach within each account. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full client support and value realization
- Own the Renewal and Growth Cycle:Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify upsell opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences
- Drive Client Success and Value Delivery:Conduct Executive Business Reviews (EBRs) and Outcome Reviews, demonstrating how Panorama's solutions drive results aligned with client goals and KPIs. Use client data to reinforce value and identify areas for further improvement and growth
- Develop and Execute Account Plans:Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion
- Data-Informed Engagement:Leverage client adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure clients fully adopt Panorama's platform
- Collaborate with Cross-Functional Teams:Partner with Sales, Customer Experience, Product, and other teams to deliver cohesive support to clients, streamline handoffs, and continuously improve client outcomes
As an Account Director, you'll oversee a portfolio of high-value accounts, each generating >$100k annual recurring revenue (ARR) for our Mid-Atlantic to Southeast territory. You'll work closely with key stakeholders and executive decision-makers within large school districts and educational organizations to expand strategic contacts, deepen relationships, and ensure Panorama's solutions are fully leveraged to meet their goals. This role requires a seasoned account management professional who excels in strategic relationship building, can identify and foster growth opportunities, and understands how to deliver measurable value to clients in complex, multi-layered environments.
With a focus on proactive engagement and long-term retention, the Account Director will drive high-impact initiatives to support both client success and Panorama's growth objectives.
Travel is required up to 30-40% of the time for in-person executive reviews, strategic account planning, and partnership expansion meetings.
This role requires candidates to be based in the East Coast to Southeast region of the United States.
Key Responsibilities- Strategic Contact Expansion:Identify and cultivate relationships with key decision-makers and influencers across client organizations, expanding Panorama's reach within each account. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full client support and value realization
- Own the Renewal and Growth Cycle:Lead the renewal process with a strategic, consultative approach…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).