Sales Appointment Coordinator; Residential

About GSM Services

GSM Services is a 4th-generation family-owned business , proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our 100 years in business in 2027 , a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC , and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible.

GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Are you an organized, energetic, customer-focused professional who enjoys a fast-paced environment and the opportunity to wear many hats ? GSM Services is looking for a Residential Sales Coordinator to play a vital role in supporting our Sales Team and creating an exceptional experience for both our customers and coworkers.

This is more than an administrative position—it’s a key role in the success of our Residential Sales Team . You’ll help keep our team organized, connected, and moving forward while providing the Comfort & Peace of Mind that GSM Services is known for.

• Support the Residential Sales Team and leadership in achieving department goals while representing the mission, vision, and beliefs of GSM Services.
• Coordinate sales schedules by scheduling sales calls and helping ensure our Comfort Advisors are positioned for success.
• Follow up on unscheduled and cancelled appointments to help maximize sales opportunities and provide excellent customer service.
• Manage Residential Sales Lead tracking , including Bid Logs and Service Titan, ensuring information is accurate and up to date.
• Prepare and maintain monthly and yearly sales reports by Comfort Advisor.
• Assist with the Call Center call queue and provide support where needed.
• Participate in the on-call rotation , including weekdays, weekends, and holidays.
• Maintain strong communication and coordination between the Residential department and other GSM Services departments.
• Support the Residential Quality Assurance Program and help maintain department standards.
• Provide exceptional customer service to both internal coworkers and external customers.
• Maintain the high standards of quality, professionalism, and courtesy established by GSM Services.
• Maintain the Sales Bid Log to support accurate tracking of sales and commissions.
• Help create a positive, organized, and team-focused environment where everyone can succeed.

• 1+ year of customer service and/or office administration experience
• Excellent verbal and interpersonal communication skills
• Strong computer skills, including knowledge of Microsoft Word and Excel
• Experience working with dispatch or scheduling systems is preferred
• Ability to effectively multitask and prioritize in a fast-paced, dynamic environment
• Strong organizational skills and attention to detail
• Positive attitude with a team-first mindset
• Professional, dependable, and customer-focused
• Ability to communicate effectively with customers, coworkers, and leadership
• Ability to read and write English at a high school level

At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall…