HVAC Service Technician - Experienced; Residential

About GSM Services

GSM Services is a 4th-generation family-owned business
, proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our centennial in 2027
, a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC
, and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible.

GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

As an HVAC Service Technician at GSM Services, you are a proven professional who has met the expectations of a Service Technician Apprentice and are advancing in skill and responsibility. You will perform a variety of routine and complex HVAC maintenance and repair tasks while upholding the GSM mission of providing Comfort and Peace of Mind to our customers. This role requires a commitment to technical excellence, strong customer service, mentorship, and consistent performance.

Within two years, proficiency in all listed duties is expected, positioning you for advancement toward Master Service Technician
.

• Perform service agreement calls (commercial & residential), including:
  • Full equipment inspection and operational checks
  • Filter changes/cleaning, coil cleaning, temperature & electrical readings
  • Preventative maintenance tasks and occasional repairs (motors, coils, contractors, boards, etc.)
• Train technician trainees in diagnostic and servicing techniques
• Maintain accurate documentation for service agreement customers (inspection sheets, reports)
• Ensure proper condition and inventory of all tools, equipment, and parts used
• Keep company vehicle clean and presentable inside and out
• Adhere to GSM’s professional appearance and uniform standards
• Use flat-rate pricing to quote and perform repairs with customer approval
• Sell residential service agreements, accessories, and extended warranties as appropriate
• Generate leads for system replacements and pass to the sales team
• Provide on-call and extreme weather support when needed, including backing up other techs
• Support installation departments as needed (residential or commercial)
• Participate in GSM and manufacturer training (Carrier, distributors, etc.)
• Work each day until all assigned tasks are complete – The Sundown Rule
• Other duties as assigned by leadership

• Valid NC or SC Driver’s License with clean driving record
• EPA Certification – Type I & II required
• NATE Certification – Core & at least one specialty required
• High School Diploma or GED
• Ability to read and write English at a high school level
• Must pass a pre-employment drug screen
• Minimum continuing education: 8 hours/year (Residential Service focus)
• Callbacks must remain at or below 5%
• Call completion rate must remain at or above 95%

• Professionalism and courtesy at all times – customers and coworkers alike
• Reliable attendance and a strong work ethic
• Technical proficiency and safety-conscious mindset
• Strong communication and mentoring skills
• Positive contribution to GSM’s mission, culture, and values

At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to…