Nurse Consultant

Agency

Dept of Health and Human Services

Division

Health Service Regulation

Job Classification Title

Nurse Consultant I (NS)

Position Number

Grade

MH16

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Nurse Consultant I position receives, triages, and enters complaints and incidents into the computerized Complaints Tracking System to support statewide regulatory oversight of health care facilities. It communicates with the public and health care providers in a call‑center environment to gather essential information and assess the seriousness of potential compliance concerns.

Work requires interpreting and applying state and federal laws, regulations, standards, and procedures when making intake decisions independently or in consultation with supervisors and peers. The role helps ensure that individuals receiving health care services are protected and that complaints are accurately documented for regulatory follow‑up.

This position is based in the Raleigh office, with opportunities for limited telework after training and evaluation.

• Receive, triage, and enter complaints and incidents into the computerized Complaints Tracking System.
• Communicate with callers to gather essential information from the public and health care providers.
• Apply applicable laws, regulations, standards, and procedures to determine compliance concerns and assess severity.
• Document complaint and incident details clearly and concisely to support regulatory review.
• Collaborate with supervisors and peers on complex or sensitive intake decisions.
• Identify high‑risk or urgent complaints requiring escalation.
• Independently review, categorize, and route complaint information to appropriate regulatory program areas.
• Maintain accurate electronic records and complete work within required systems and workflows.
• Provide concise communication to internal staff and external stakeholders regarding complaint‑related matters.
• Support statewide oversight by ensuring timely, complete, and policy‑aligned complaint intake and documentation.

Salary Grade Range: $62,044.00 - $

Recruitment Range: $62,044.00 - $80,269.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required.

Applicants who possess the following skills are preferred:

• Demonstrated experience conducting onsite inspections or program audits of health care facilities, including reviewing care practices, examining documentation, and preparing clear written findings.
• Intermediate proficiency using Windows and MS Office applications to complete electronic documentation, maintain organized case records, and produce clear written communications.
• Demonstrated experience evaluating care concerns involving long‑term care residents by reviewing reported issues, identifying potential compliance risks, and documenting findings to support regulatory review.
• Practical experience reviewing complaints involving individuals with mental health needs, gathering key case information, and determining whether concerns warrant further regulatory consideration.
• Strong skill organizing, documenting, and electronically managing complex complaint information to support consistent triage, routing, and regulatory workflow execution.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

Must be currently licensed to practice as a Registered Nurse in the state of North Carolina

Work in this position requires the ability to: sit for sustained periods of time; talking; hearing; repetitive motions and fingering (typing).

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails.

We check to see that people receiving care in these facilities are safe and receive appropriate care.

We make certain that medical buildings are built only when there is a need for them.

The Complaint Intake and Health Care Personnel Investigation, and NC Health Care Personnel Registry.

Complaint Intake receives complaints regarding the care and services provided to patients/r