Case Manager Job Gastonia area,North Carolina USA,Social Work

Position: Housing Case Manager

Summary of Position

The Housing Case Manager provides direct support, assessments, and permanent housing coordination for individuals and families living with HIV/AIDS. The position is funded via the HOPWAProgram. Housing Opportunities for Persons with AIDS (HOPWA) is a U.S. federal program dedicated to the housing needs of low-income people living with HIV/AIDS (PLWHA). It is administered by the U.S. Department of Housing and Urban Development (HUD).

Locally, this program is supported through a grant via the City of Charlotte to provide services to an 11-county service area (Anson, Iredell, Cabarrus, Gaston, Lincoln, Mecklenburg, Rowan, and Union in North Carolina, and Chester, Lancaster and York Counties in South Carolina).

The Housing Case Manager duties include but are not limited to:
Manage client caseloads, determine federal program eligibility, process short-term rental or utility assistance, and connect clients to essential medical and community care. The Housing Case Manager will build rapport with agencies serving PLWHA throughout the 11-county service area. They will also be responsible for attending (virtually and/or in-person, depending on location and schedule) local Continuum of Care (COC) meetings throughout the service area.

Works with Program Manager(s) and the Director of Community Health & Prevention, to track measurable outcomes, and report to partner agencies.

Performance Requirements

Ability to read, write and understand the English language

Ability to work well within a diverse team, including but not limited to communicating with community partners, managing data dissemination and coordinating project-related strategies with the team

Must exhibit excellent interpersonal and communication skills, both oral and written (i.e. customer service, telephone skills, and e-mail communication), which are required for interacting with program team, program participants, organization staff and healthcare team

Follow established guidelines for assessing compliance with protocol and operational procedures.

Communicate effectively with a wide range of patients, operations staff, providers and other departments in a friendly, professional manner incorporating a team-based approach to healthcare – working with the physical and emotional development of all age groups

Knowledge of medical office protocols/procedures

Ability to plan, prioritize and complete delegated task with attention to detail

Ability to work well under pressure is essential

Ability to learn and retain information regarding HOPWA and other housing program requirements

Familiarity with basic computer operations, including but not limited to: MS Word
- Excel-Outlook-Power Point

Ability to work successfully with indirect supervision and autonomy

Ability to work with culturally diverse people

Typical work hours are from 8:00am to 5:00pm. Attendance at evening and/or weekend meetings and events may be required as necessary.

Must have valid driver’s license and personal transportation to travel between office/county locations.

Neat, well-groomed and professional appearance

Education

Bachelor’s degree in social work or a discipline related to the field. All degrees must be received from appropriately accredited institutions.

Experience Required

Minimum 1-year experience working within social service setting (public/community health) and/or with priority community/patient populations.

Additional Skills Suggested

Bilingual

Professional Licensure

N/A

Certification(s)

Basic Life Support

Key Responsibilities (10-Core)

Process short-term rent, mortgage, or utility applications and work with finance department to process payments to prevent homelessness.

Update/maintain accurate and secure client records.

Perform intake/assessments on new and…