Machine Customisation Engineer

Who are McHale Komatsu and why you should work with us

At McHale Komatsu we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers fuel usage.

We value our local community – with wanting to improve lives and minimising environmental impact being at the top of our lists.

We are continuously building a culture where enthusiastic and motivated people (just like you!) can construct a life‑long career, within a reputable brand. Known for our quality and innovation, we are regularly searching for talented individuals to join our diverse, and friendly team.

Come and join us to make good products even better – we’d love to hear from you!

We have an exciting opportunity for a Machine Customisation Engineer to be based at the Komatsu UK site in Newcastle, employed by McHale Komatsu.

You’ll play a key role in preparing new Komatsu excavators for customer delivery—carrying out customisation work, installing specialist systems, and ensuring machines meet exact specifications and quality standards. This is a hands‑on, technical role within a fast‑paced workshop environment, working closely with internal teams and stakeholders.

Function: Workshop
Service Area: Service Customisation
Reporting to: Workshop Chargehand / Service Supervisor

• Complete pre‑delivery inspections (PDI)
• Customise machines in line with customer requirements
• Carry out paint touch‑ups to manufacturer standards
• Diagnose faults and carry out repairs or expedite where needed
• Install and calibrate 3
  
  DMG systems and other equipment
• Fit and configure systems such as X‑Watch, Safety Shield and Tilt Rotators
• Complete Field Campaign work where required
• Set machine attachment flows and pressures
• Accurately report defects and completed work

• High‑quality machine preparation delivered on time
• Efficient fault resolution and minimal rework
• Compliance with all Health & Safety standards
• Accurate and timely completion of job reports
• Effective collaboration with workshop and support teams

• Strong commitment to Health & Safety
• Mechanical experience, including installations and electrics
• Experience with heavy construction plant machinery and hydraulic excavators
• Strong attention to detail and problem‑solving ability
• Ability to work efficiently to deadlines
• Basic IT skills (e.g. Microsoft D365 or similar systems)
• Strong team player with good communication skills
• Flexible, proactive and accountable approach

• Counterbalance Forklift Truck Licence
• Experience with an OEM or construction equipment dealer
• Experience installing or working with systems such as X‑Watch, Safety Shield, Machine Control or Tilt Rotators
• SPA or CSCS certification

• Competitive Salary
• Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
• Employee Assistance Programme
• Company Pension Scheme
• Career development/progression
• Death in service benefit