Logistics Lead

Job Description

Posted Wednesday, August 5, 2026 at 4:00 AM | Expires Monday, August 17, 2026 at 3:59 AM

For over 50 years, Life Labs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating

Canada'sfirst commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online.

More than
112 million laboratory tests come through Life Labs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At Life Labs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, Life Labs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve.

We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Logistics Lead

Reports to: Logistics Manager

Vacancy status: This posting is for an existing position.

Purpose of the Role

The Logistics Lead is a non-unionoperationssupport role responsible for providing administrative, analytical, and field support to the Logistics Supervisor. The role focuses on supporting day-to-daylogisticsoperations through ride-alongs, operational audits, route updates, workforce planning, investigations, recruitment support, and continuous improvement initiatives.

Working closely with Supervisors, Dispatch, Couriers, and internal stakeholders, the Logistics Lead gathers information,identifies operational opportunities, and supports service excellence through administrative and operational activities.

The position requires flexibility to support operational needs.

Shift patterns and hours are subject to change based on operational requirements (mayincludeweekends and evenings).

Key Responsibilities:

Operational Support

• Conduct ride-alongswith Logistics Couriers toobserveoperational practices, provide field support and, assess adherence to safety and operational expectations, reviewidentifiedoperational exceptions, andidentifyopportunities for continuous improvement.
• Complete route reviews, route updates, and route optimization activities to support operational efficiency and service delivery.
• Support workforce planning activities, including schedule development, coverage planning, and staffing recommendations.
• Assist with the implementation of operational changes, new processes, and service enhancements.
• Communicate operational observations, concerns, and recommendations to the Logistics Supervisor.

Compliance & Investigations

• Conduct operational audits to support compliance with company policies, procedures, and regulatory requirements.
• Review operational reports andidentifyexceptions or trends requiring follow-up.
• Provide clarification on operational expectations to courierswhereappropriateand elevate significant concerns to the Logistics Supervisor.
• Support investigations related to Non-Conforming Events (NCEs), Customer Experience Management (CEMS) cases, customer concerns, and operational incidents.
• Gather information, complete preliminary fact-finding, and prepare documentation to support investigations.
• Maintainaccuratedocumentation while handling confidential…