Sr. Associate, CX Market Research

Job Description:

Title:

Sr. Associate, CX Market Research

Location:

Remote – USA or Canada

Reports to:

Sr. Principal, CX Research Operations Vacancy :
Existing position

The Role:

The Senior Associate will collaborate with team members, internal departments, and clients to ensure Customer Experience (CX) programs are built to specification while meeting our clients’ business objectives. The Senior Associate will be working within a fast-paced team environment and will be personally responsible for the data collection and delivery of reports and analysis to our clients. The Senior Associate is a quick learner who craves learning new skills and can work under deadline pressures.

The Senior Associate will have an interest in the CX industry and providing transformative solutions to various industries.

The Impact You Will Have in This Role:

At J.D. Power, you'll be working for a worldwide leader of marketing information services, providing an unbiased view of the voice of the customer to businesses and consumers. Each year, J.D. Power interacts with millions of respondents around the world to better understand their opinions, perceptions, and expectations about a variety of products and services - and our roles are integral to our company’s success.

What You’ll Be Doing in This Role:

Support the implementation and ongoing managed services for CX programs

Support the design of questionnaires, sample programming, data processing specifications as well as reporting platforms

Develop reports and client presentations

Deliver customized analysis and respond to client requests in a timely manner

Support the planning and execution of client meetings on a regular basis

Support financial management activities with your assigned projects

Coordinate multiple project tasks simultaneously with limited supervision

Validate integrity of data for research projects

Ensure the accuracy of client deliverables

Establish professional working relationships within the department and with other departments and clients where appropriate

Support and promote the company's Code of Business Ethics, Company Values, and Leadership Attributes Qualifications of this Role:1-3 years of related work experience required.

Excellent interpersonal, verbal, and written communications skills

Strong attention to detail

Demonstrated problem solving, analytical reasoning, and decision-making skills

Experience with qualitative and quantitative analysis

Experience in online reputation management is preferred but not required

Proven leadership abilities, accountability, and initiative

Strong multi-tasking and organizational abilities

Sense of urgency necessary to meet goals, objectives, and deadlines

Experience with questionnaire design, analysis planning, data interpretation, and reporting

Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook)
Proficiency SPSS and Excel is preferred

Analytical and writing skills preferred

Familiarity with CX and survey platforms (e.g., Qualtrics) and reporting environments preferred BA/BS degree from a four-year college or university

The Hiring Manager says:

We’re looking for someone who is enthusiastic, quick-thinking, and knows the fundamentals of market research. You would work in a rapidly changing business environment with a core philosophy of having the best associates, using the best tools, and giving the best advice to our clients. The J.D. Power name is known around the world and you'll be proud to work here.

This position has a starting salary range of $60K - $70K CAD/$70K - $75K USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Our Values We POWER Our Customer’s Success We are Innovative, Collaborative and Grounded and in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex,…