Customer Experience Associate - Aylmer

Work Location:

Aylmer, Quebec, Canada

Hours:

15

Pay: $22.50 – $28.33 CAD per hour

The Customer Experience Associate at TD Canada Trust in Aylmer is responsible for processing financial transactions, advising customers on banking solutions, and ensuring excellent service.

• Process deposits, withdrawals, bill payments and other financial transactions following operating procedures and regulations.
• Understand and assess customer needs to recommend appropriate products and services.
• Respond to customer inquiries, resolve concerns using standard procedures and escalating non‑standard issues when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and on time.
• Promote a positive, diverse and equitable work environment and participate in team development.
• Recommend operational improvements to enhance customer experience and operational excellence.

• High School diploma and/or 1+ years of relevant experience (undergraduate degree or equivalent is an asset).
• Strong administrative, organizational, planning and time‑management skills.
• Proficiency with MS Office (Word, Excel, Outlook) and internet.
• Detail oriented with the ability to manage multiple tasks and changing priorities.
• Excellent communication skills in both verbal and written form; ability to interact calmly and courteously with diverse customers.

Competitive base salary ranging from $22.50 to $28.33 CAD per hour, variable compensation and a comprehensive Total Rewards package including health benefits, retirement programs, paid time off, banking benefits, career development and recognition programs.

TD Canada Trust is committed to fostering an inclusive workplace where all colleagues are respected and given fair opportunities to grow.