Banquet Captain

The Wilds Resort and Conference Centre provides the perfect get-away for any traveler and the ideal location to host events and corporate meetings. Situated near the Avalon Wilderness Reserve on the Salmonier River, The Wilds offers outstanding amenities including hiking trails, a heated pool, dining, meeting rooms and conference facilities, and a championship golf course. Guests can choose from hotel rooms, villas, and cottages set in an intimate natural setting.

With so many unique and appealing features — and a commitment to customer service that is second to none — it is little wonder why The Wilds continues to grow. As our meetings, conferences, weddings, and group programs continue to expand, we are seeking a Banquet Captain to join our Food & Beverage team.

The Banquet Captain supports the successful execution of meetings, weddings, and group food and beverage functions by assisting with event setup, leading banquet service during events, and ensuring all service standards are maintained. This position works closely with the Event Coordinators, Event Managers, and kitchen team to deliver exceptional guest experiences.

Event Setup and Preparation

• Assisting with the setup of meeting rooms, banquet spaces, and wedding venues according to the Banquet Event Order (BEO).
• Ensuring tables, linens, place settings, buffet stations, and service areas are prepared accurately and on time.
• Confirming banquet rooms and service areas are clean, organized, and ready prior to guest arrival.
• Assisting with event breakdown and resetting spaces for upcoming functions.

Event Service

• Acting as the lead service team member during meetings, group meals, and weddings.
• Supporting banquet servers and bartenders during events to ensure smooth and efficient service.
• Coordinating food service timing with the kitchen team to ensure meals are served according to the event schedule.
• Assisting with plated service, buffet service, beverage service, and clearing tables as required.
• Monitoring service flow to ensure guests receive attentive and professional service throughout the event.

Coordination

• Communicating with Event Coordinators and Event Managers regarding event timing, service requirements, and guest needs.
• Ensuring any changes during events are communicated clearly to the service team and kitchen.
• Responding quickly to guest requests and assisting in resolving service concerns.

Operational Support

• Maintaining cleanliness and organization of banquet service areas throughout events.
• Assisting with the organization and storage of banquet equipment, glassware, and service supplies.
• Ensuring health and safety standards are followed during food and beverage service.

• Previous experience in banquet service, hospitality, or food and beverage operations.
• Strong customer service skills with a professional and friendly demeanor.
• Ability to work efficiently in a fast-paced event environment.
• Strong attention to detail when executing event setups and service standards.
• Good communication skills and the ability to work collaboratively with kitchen and event teams.
• Reliability and flexibility to work evenings, weekends, and holidays based on event schedules.
• Ability to remain on your feet for extended periods and assist with lifting and moving banquet equipment when required.

Compensation

The Wilds offers a competitive compensation package with several perks and opportunities for advancement.

Equal Opportunity Employer

The Wilds Resort is an equal opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals.