Associate Account Manager, Medical Channel

About Face Reality

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin MethodTM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance.

We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

The Associate Account Manager(AAM) plays a critical role in accelerating growth within the Medical Channel by expanding opportunity across white-space territories, converting inbound and outbound leads, and strengthening engagement with unmanaged and dormant accounts. This role is responsible for generating new business, deepening account potential, and introducing medical professionals to the value of the Face Reality portfolio.

The AAM serves as key contributor to revenue growth through consistent execution of defined sales processes, including prospecting, onboarding and account development. In addition to driving immediate revenue, this role partners cross-functionally to deliver a seamless customer experience, assists with growth strategies that support sell-through, and identifies when accounts meet predefined criteria transition into the managed portfolio.

This role operates within established sales guidelines, pricing structures, and account management processes, and does not have authority to independently set pricing, contractual terms, or company policy. Work is reviewed and guided by management.

The ideal candidate is commercially driven, highly organized, and skilled at building trusted relationships through structured outreach and follow‑up. This role requires a proactive, solutions‑oriented mindset, thrives in a fast‑paced environment, metrics‑driven sales environment.

• Grow unmanaged accounts in white-space territories by identifying expansion opportunities and executing outreach plans to increase account volume
• Own and develop new accounts generated through inbound leads within white-space territories
• Identify medical accounts currently in the unmanaged portfolio and evaluate engagement levels and growth potential using established criteria to support account transition recommendations
• Assess opportunities for account reactivation in accordance with defined processes; account transition decisions are finalized by management or based on pre‑established criteria
• Maintain responsibility for assigned accounts unless and until a Business Development Manager (BDM) is assigned or a formal account transition occurs

• Proactively prospect and qualify new leads through outbound calls, emails, and social outreach efforts
• Conduct virtual meetings and product demonstrations to educate prospective accounts on the Face Reality product line and partnership opportunities
• Sell and coordinate training opportunities for new accounts
• Support new accounts through the first‑order process, onboarding and early‑stage growth
• Build and maintain strong relationships with medical professionals, medspas, and key decision‑makers
• Partner with accounts to drive engagement and reorder activity through consistent follow‑up and execution of approved sales initiatives
• Demonstrate the ability to both sell into accounts and coach clients on strategies to effectively sell through to their own customers
• Meet or exceed sales targets, outreach metrics, and pipeline growth goals

• Maintain accurate and timely records of all sales activities, customer interactions, pipeline updates, and account notes within Zoho CRM
• Log comprehensive CRM notes in Zoho CRM to ensure visibility into account activity, opportunities, customer needs, and next steps
• Trigger and coordinate account handoff processes when accounts meet defined transition…