Portfolio Manager

Portfolio Manager
- Woodbridge Hyundai, Woodbridge, ON L4L 9C3. Woodbridge Hyundai is in search of a Portfolio Manager to take the wheel and steer our dealership to new heights. We are part of North America's largest automotive retailer, Lithia and Driveway, it's your chance to grow with us! This position will be onsite in Woodbridge, Ontario, and will focus on business development through the client database, and promote and sell cash, lease, and finance renewals.

You will establish client retention processes and actively sell through portfolio management databases. You will educate clients on dealer options while promoting an overall positive customer-focused retail environment.

• Provide customers with explanation of aftermarket products and extended warranties.
• Describe all optional equipment available for customer purchase.
• Review sales agreement with the customer to ensure vehicle, options and price are correct.
• Complete credit application with the customer and discuss payment terms.
• Complete paperwork necessary for vehicle sales.
• Provide customers with a complete explanation of manufacturer and dealership service procedures and policies.
• Calls and coordinates with customers to explain leasing services and renewals.
• Maintain retention ratio at or above the national average.
• Business development through lease, finance, and service drive client database.
• Monitor and organize appointments and customer account information in One Eighty.
• Keeps informed about new products, features, accessories, etc., and their benefits to customers.
• Maintain a positive working relationship with team members and management in a team environment.
• Reporting to the General Manager.

• 2+ years of experience in similar capacity and/or automotive lease administration.
• Valid OMVIC License.
• Valid Ontario Driver's License and clean driver's abstract.
• Experience with One-Eighty and CDK is an asset.
• Proficient with the following computer environments:
  Microsoft Office, Microsoft Excel, Internet Explorer and Outlook.
• Ability to work cohesively with employees and managers as part of a team.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• A calm but professional demeanor for dealing with customers regarding their accounts balanced with, a perseverance to maintain pressure for payment with difficult accounts.
• Detail oriented and excellent organizational and multi-tasking skills.
• Ability to maintain confidentiality of important data.

• Total Compensation
  - Earnings potential ranging from $80,000 to $140,000 (commission and performance-based bonuses).
• Health Benefits – full-time employees have access to health, dental, vision, long-term disability and life insurance.
• Retirement Plans - RRSP with company match.
• Growth Potential – access to opportunities for growth across our dealerships in Canada and the U.S.
• Stock Purchase Program - purchase the Lithia & Drive stock (NYSE: LAD) at a discount.

Schedule:

Times vary, full-time, onsite.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note:

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom.

Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.