Pre-Arrival Specialist - Patient Access Services

Pre-Arrival Specialist - Patient Access Services

Financial Services Building - Pascagoula | Full-Time | Monday-Friday 8:00am-4:30pm/8:30am-5:00pm
2101 US-90
Gautier, Mississippi, 39553
United States

The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices. The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured;

that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources.

The Patient Access Services Pre-Arrival Specialist must be familiar with pre-procedure preparations and able to communicate this information properly to the patient/guardian and/or the physicians’ office. The Pre-Arrival Specialist will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Pre-Arrival Specialist will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients.

• Schedule appointments using scheduling software and departmental phone system.
• Perform pre-certification and authorization as needed.
• Complete benefit collection and other pre-registration functions for outpatient procedures as requested by patients and physician offices.
• Ensure calls are answered timely and professionally; capture accurate patient demographics; maintain data integrity.
• Schedule appointments at appropriate times to optimize department resources.
• Communicate pre-procedure preparations to patients/guardians and physicians’ offices.
• Coordinate with departmental nurses/staff to address scheduling conflicts.
• Collaborate with Patient Access Registration Specialists and Financial Counselors to facilitate pre-registration.

High school diploma or equivalent required; some college preferred.

N/A

• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
• Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and travel to another facility within the SRHS service area. Exerting a negligible amount of force to lift, carry, push, pull, or move objects, including the human body. Repetitive motions with wrists, hands, and fingers while using a computer keyboard. Exposure to body fluids, sputum and tissues may carry infectious disease risk.

Close visual acuity and ability to shift gaze between a monitor and printed material. Ability to be active for extended periods and to work schedules that may change due to hospital needs.

Demonstrate keen mental faculties for assessment and decision making. Excellent communication skills (oral and written); ability to work under pressure and meet deadlines; emotional stability and ability to form collaborative working relationships.

Superior customer service, professional etiquette, and proficiency with computer-based tools (keyboard, MS Outlook, Word), and other office technologies (telephone, fax).

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.