Personal Banker Associate II

Company Description

Fifth Third Bank is a diversified financial services company whose purpose is to improve the lives of customers and the well-being of the communities it serves. Since 1858, the Bank has focused on creating a better financial experience by helping individuals and businesses achieve what matters most. Headquartered in Cincinnati, Ohio, Fifth Third is among the largest money managers in the Midwest and operates major business lines in Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

With more than 20,000 employees, a multi-state network of financial centers, and approximately 54,000 fee‑free ATMs nationwide, the Bank offers a strong culture, growth opportunities, robust benefits, and resources to build a lasting career. Fifth Third Bank is an affirmative action and equal opportunity employer, committed to diversity and inclusion in all aspects of employment.

The Person al Banker Associate II is a full-time, on-site role based in Gaylord, MI, responsible for delivering personalized banking solutions and exceptional customer service. This position focuses on building relationships with consumers and small businesses, opening and servicing accounts, processing transactions, and recommending appropriate banking products such as checking, savings, credit cards, personal loans, and digital banking services. The role includes conducting financial conversations to understand customer needs, educating customers on bank tools and resources, and proactively identifying opportunities for referrals to partners in areas such as lending and wealth management.

The Person al Banker Associate II also performs daily operational tasks, including balancing cash drawers, ensuring compliance with bank policies and regulations, and maintaining accurate records and documentation. Success in this role involves meeting sales and service goals, collaborating with teammates in the financial center, and contributing to a positive, inclusive customer experience.

• Customer service and client relationship skills, including the ability to communicate clearly, listen actively, and provide solutions-focused support.
• Sales and consultative banking skills, such as identifying customer needs, recommending appropriate products, and meeting branch sales and service targets.
• Cash handling and operational skills, including accuracy in transactions, balancing drawers, and adhering to bank procedures and regulatory requirements.
• Problem-solving and analytical skills to assess customer situations, interpret account information, and resolve issues efficiently and professionally.
• Digital literacy and comfort with banking technology, including core banking systems, customer relationship tools, and online/mobile banking platforms.
• Ability to work on-site in Gaylord, MI, with a collaborative mindset, reliability, and strong time-management and organization skills.
• Prior experience in retail banking, financial services, or customer-facing roles is preferred; high school diploma or equivalent required, associate or bachelor’s degree in business or related field is a plus.
• Commitment to ethical