Dairy Queen Lead Job Gaylord area,Michigan USA,Retail

Position: Dairy Queen Lead Full Time

Location:

829 W. Main - Gaylord, Michigan 49734

Position Summary:

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.

Here’s what you’ll do:

Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.
Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.
Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
Maintain familiarity with all offerings products carried in the department as well as products carried throughout the store.
Know the ad items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.
Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.
Support the department manager in implementing and maintaining work schedules, labor control, overtime control, and payroll expense for the department.
Implement Our Winning Recipe and model our core values and competencies.
Support the department manager in being responsible for department management including staffing, training, performance management, and career development of associates.
Support the department manager in developing and monitoring department goals.
Support the department manager in developing and monitoring department goals and forecasts, as required.
Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.
Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards.
Operate cash register and electronic scanner to itemize customer purchases; handles a variety of products which may include dry groceries, frozen foods, dairy products, produce, poultry, fish, beef and pork products.
Process financial transactions including, but not limited to; cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons accurately and in accordance with company policy.
Support the department manager in developing and implementing a plan that results in meeting company goals and key performance indicators.
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed

Here’s what you’ll need:

High School Graduate (Required) or Equivalent (GED).
0-2 years of retail experience preferred.
Strong written and verbal communication, and bookkeeping skills.
Good organization, prioritization, decision-making, problem solving and conflict management skills.
Strong leadership abilities with capability to work in a hands-on environment.
Good strategic planning and business acumen skills.
Good knowledge of retail store operations; knowledge of retail management systems.
Suggestive Selling/Knowledge of Products preferred.
Proficient in Word, Excel, Outlook, and PowerPoint.
Depe…