Project Coordinator

Responsibilities

• Serve as a primary point of contact for internal and external customers
• Review and process orders submitted by the sales team
• Purchase products from vendors and corporate manufacturing facilities
• Track and manage key order dates, milestones, and activities
• Schedule and release completed products for fulfillment
• Coordinate value‑add services and pre‑finishing processes
• Arrange delivery and/or installation of customer orders
• Collect customer payments when applicable following delivery or installation
• Resolve issues related to shortages, damages, or service needs
• Process factory credits and follow up on pending or denied credits
• Support product inquiries and provide guidance on offerings
• Assist with inventory activities and discrepancy resolution
• Contribute to continuous improvement initiatives

• High School Diploma or GED required
• Associate degree or technical certification preferred
• 0–2 years of experience in customer service or general business preferred
• Construction, window/door, or building materials knowledge is a plus (not required)
• Strong customer service and communication skills (phone, email, and in‑person)
• Detail‑oriented with strong follow‑through
• Ability to manage multiple priorities in a fast‑paced environment
• Strong problem‑solving and critical thinking skills
• Collaborative team player with a proactive mindset
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to quickly learn internal systems and software