Parts and Warranty Manager

Parts and Warranty Manager

Up to $115,000 Plus Bonus. Transervice Logistics awarded Winner of 2023 Best Places to Work. Transervice offers free health care paid at 100% by Transervice.

The Parts and Warranty Manager oversees parts purchasing, inventory management, component setup, coding and tracking in TMT, and warranty recovery for both OEM and aftermarket parts and labor.

• Maintain inventory levels using Min‑Max thresholds for all shops.
• Conduct quarterly inventory cycle counts and adjustments.
• Manage and report the full year‑end inventory count for the company.
• Set up all new part item details in TMT.
• Analyze trends in usage, cost, and failures.
• Oversee tire inventory usage and the core bank program.
• Monitor shop supplies usage and cost.
• Process new and defective part returns, ensuring proper credits.
• Handle obsolete parts returns, refunds, and TMT adjustments.
• Improve parts turnover rate.
• Improve parts filled from stock rate.
• Reduce part delays and backorders.
• Set up and monitor preferred vendor usage.
• Configure automatic parts reorders at least once a week for all shops.
• Set up VMRS coding on all parts and labor items in TMT.
• Update new parts required for incoming equipment.
• Create and maintain a process for tracking supply items versus billable parts.
• Maintain accurate parts pricing.
• Establish and maintain relationships with manufacturer warranty representatives and aftermarket warranty companies.
• Review warranty repair orders for completion, accuracy, and legibility per policies and procedures.
• Scan monthly repair orders for potential warranty claims based on VMRS codes.
• Return improperly completed repair orders for correction and track through completion.
• Check each repair order against the vehicle's service history to avoid duplicate claims.
• Monitor special warranty program usage for diagnosis time and straight time repairs.
• Submit warranty claims to manufacturers using each vendor’s process, websites, and tools.
• Maintain records of all claims submitted, returned, rejected, paid, and their status.
• Control physical parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Provide weekly, monthly, and annual reports to management on claims status and monetary amounts recouped.
• Report any conditions jeopardizing the safety of assets to management.
• Manage manufacturer‑issued campaigns: open work orders in TMT, procure parts, send SOPs, track work orders, and report 100% completion within the designated timeframe.
• Establish monthly and annual warranty recovery targets based on equipment age profiles across all divisions.
• 5‑day in‑office requirement unless traveling for business
• Up to 25% travel required

• Annual profit‑sharing bonuses available.
• Strong work/life balance with paid holidays and generous personal time off.
• Medical, dental, and vision insurance plans with company‑paid life insurance.
• 401(k) savings plan with company match.
• Short‑ and long‑term disability coverage.
• Tuition reimbursement and free financial service assistance.
• Health Care Spending Account.
• Resilient, values‑based culture emphasizing safety, integrity, respect, and excellence.

• Bachelor's degree or 5+ years of experience in parts and warranty management in the trucking industry.
• In‑depth product knowledge of fleet equipment, repair, and maintenance in the trucking industry.
• Experience with TMT maintenance software.
• Strong negotiation skills.
• Experience with OEM warranty systems and claim processing.
• Experience with aftermarket parts warranty claim processing.
• Proficiency in Microsoft Office suite.
• Excellent verbal and written communication skills.
• 5‑day in‑office requirement unless traveling for business
• Up to 25% travel required

Transervice is an Equal Opportunity Employer and Drug‑Free Workplace.