Manager-Lab Operations

The salary range for this position is $56.97 - $76.91 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

Northwestern Medicine is powered by a community of colleagues who are purpose‑driven and committed to our mission to deliver world‑class care. Here, you’ll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you’ve been, and we support where you’re headed.

We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well‑Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well‑being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce‑led resource groups. From discovery to delivery, come help us shape the future of medicine.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

The Lab, Manager Operations reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• The Manager collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient and employee satisfaction.
• The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit.
• The Manager places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations.
• The Manager focuses others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision.
• The Manager identifies and develops organizational talent and embraces continuous learning of self and others.
• Collaborates with Human Resources and leadership to ensure appropriate staffing.
• Advances innovative retention strategies for staff.
• Facilitates and is responsible for the employee engagement process for department.
• Collaboratively manages the corrective action process when appropriate.
• Facilitates the annual performance review process.
• Ensures application of staffing tools. Facilitates on‑boarding and training of new staff.
• Assumes 24 hour accountability for quality of patient care, human resources, and overall function.
• In conjunction with the Laboratory Operations Director and lab leadership develops section based goals to support hospital and organization mission and objectives.
• Ensures that staff exhibit Patients First standards.
• Facilitates a multi‑disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery.
• Develops and maintains relationships with all customers, suppliers and vendors.
• Assures that service standards are developed, implemented and evaluated.
• Creates an environment of high morale and motivated professionals.
• Ensures that the environment is clean and attractive, safe, and free from hazards for patients, staff and visitors.
• Assumes delegated management responsibilities in the absence of the Director.
• Monitors and manages staff in alignment with hospital productivity standards.
• Facilitat…