Manager-Patient

Salary

The salary range for this position is $51.39 - $77.09 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well being while providing protection for unexpected life events. Please visit our Benefits section located .org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

The Manager Patient Experience reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Reporting to the Director of Patient Experience, the Manager is responsible for recruiting, interviewing, hiring, training, reviewing, promoting, and disciplining patient experience team, ensuring they understand NMHC’s vision, Patient’s First philosophy and their individual efforts towards the achievement of this vision.

Fiscal responsibilities include collaborating with the Director in development of the annual operating budget, monitoring and controlling budget expenditures including overtime, temporary support, and operating expenses to avoid negative variances, remediates overages as required to within annual fiscal budget. In addition to coaching activities and fiscal stewardship, the Manager is responsible for managing patient programs and efforts throughout the organization.

Responsibilities include:

leading patient experience initiatives, managing major patient experience projects, supporting aligned or related projects across the region and system, and using data and various sources of information to present findings and recommendations for improving patient engagement. The Manager will lead and work closely with other key departments to lead and implement new programs and initiatives. The Manager will also evaluate and monitor existing programs, assess effectiveness using data and other sources of patient feedback, and research "leading practices," both in and outside of the healthcare industry.

A Manager Patient Experience works closely with senior leadership (i.e. vice presidents, Clinical Chairs, Division Chiefs), as well as directors, managers, and physician leaders, to define engagement projects and build consensus that results in complete plans that are in alignment with the Northwestern Medicine (NM) strategic plan and annual goals. Manages projects and…