Mobile Associate - Retail Sales

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The duties include building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources. This role enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

• Passionate customer advocate who enjoys connecting with customers and having fun while helping them.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while resolving customer issues.
• Effective at balancing customer needs and performance goals.

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days of working at T-Mobile, Mobile Associates receive on‑job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees at T-Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Enterprise owners are eligible for an annual stock grant.

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays for full-time employees (2.5 weeks for part-time)
• Paid parental and family leave
• Tuition assistance, college coaching, and other educational benefits
• Short- and long-term disability, voluntary AD&D, accident, life and long-term care insurance
• Mobile service and home Internet discounts, pet insurance, commuter and transit programs

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  Please note that this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.