Customer Support Supervisor

Responsibilities

• Responsible for the direct supervision of non-exempt team members as assigned.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all customers.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers.
• Responsible for delivering results for department specific metrics.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments.

• Bachelor’s degree from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience.
• Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills.
• Ability to read, interpret, understand and explain documents such as company policies and benefits.
• Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public.
• Must be able to listen, assess and diagnose hidden meanings, and empathize.
• Must be able to resolve conflict in the best interests of the business and our customers.
• Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

• Excellent Verbal Communication
• Excellent Written Communication
• Public Relations
• Instructional Skills
• Empathy