Service Coordinator

Service Coordinator

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Service Coordinator to work at a leading organization in Geneva, NY. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community. This is a temp-hire position, hybrid, one day a week from home, pay is based on experience with a range of $25-29/hr.

That's a typical day as Service Coordinator? You'll be:

• Answering and directing incoming service phone calls to the appropriate personnel
• Documenting all phone log information for customer history databases
• Assessing customer service needs based on their equipment and making detailed notes for improvement
• Booking technicians for service calls and arranging travel logistics
• Invoicing billable expenses for phone support, field service, and repairs
• Managing technician expense reports and monitoring billable expenses
• Budgeting and estimating future service calls and larger installations
• Coordinating with additional teams and multiple vendors on larger installations
• Receiving and processing vendor invoices
• Providing prompt communication with clients and technicians
• Keeping technician schedules updated and organized

This job might be an outstanding fit if you:

• Are articulate with excellent communication skills, both verbal and written
• Possess strong writing and emailing abilities
• Have proficiency in Microsoft Office and Google Workspace
• Exhibit strong organizational skills and attention to detail
• Are familiar with Microsoft NAV, SAP, or Great Plains (preferred but not required)
• Thrive in a team environment and work well with others

What happens next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work.

Apply to be Service Coordinator today!