Yacht Club Operations Manager

Purpose

We are looking for a highly organised, detail‑oriented Yacht Club Operations Manager to support the daily operations of the MSC Yacht Club across our fleet.

This is a hands‑on, execution‑focused role that works directly with the Brand Performance Director Yacht Club and supports shipboard teams with clear guidance, documentation, and operational follow‑up.

Your mission will be to turn strategy into actions through precise implementation and seamless operational support.

• Assist the Brand Performance Director Yacht Club in all daily operational activities.
• Prepare professional documents, reports, presentations, SOPs, trackers, and communications.
• Maintain all operational documentation up to date (standards, processes, checklists, flows).
• Consolidate data, create dashboards, and ensure accurate follow‑up on all deliverables.

• Act as a key daily contact for Yacht Club Directors and shipboard teams.
• Explain new procedures, clarify standards, and support the rollout of initiatives.
• Track implementation of new SOPs, pilots, trainings, and operational updates.
• Follow up with ships to ensure deadlines are met and actions completed.

• Prepare NPS, Medallia, and performance dashboards (weekly/monthly).
• Identify operational gaps and elevate issues appropriately.
• Support preparation of performance reviews, fleet calls, and operational meetings.

• Create and format SOPs, guidelines, service flows, and operational manuals.
• Build and update Excel tracking files, templates, and KPI dashboards.
• Prepare presentations in PowerPoint and Canva for internal teams and shipboard communication.

• Up to 30% travel time (for key pilots, openings, ship support, etc.).

• 5 years’ experience in hospitality operations, guest services, or operational support.
• (Luxury or cruise experience is an advantage, not a requirement.)
• Excellent skills in Excel, PowerPoint, and Canva (must be comfortable creating trackers & presentations).
• Strong organisational skills and flawless attention to detail.
• Clear communication style; ability to explain processes in a simple, structured way.
• Comfortable managing multiple follow‑ups in parallel and coordinating remotely across ships.
• Hands‑on, reliable, proactive, and able to work independently.

• Be part of a passionate team shaping the MSC Yacht Club guest experience.
• Work in a dynamic environment where precision, service culture, and operational excellence truly matter.
• Support a unique product within the cruise industry, combining luxury, hospitality, and attention to detail.
• Geneva‑based role with international exposure and close collaboration across the fleet.

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!