Customer Journey & Direct Chanels Intern

Overview

Join Explora Journeys for an exciting internship focused on analytics, performance tracking, and insight generation across the Customer Journey and across Direct Channels (DTC).

This role is ideal for someone passionate about data analysis, insights generation, and dashboard creation, with a strong interest in improving employee and guest experience as well as direct channel sales through measurable impact.

The objective of the role is two‑fold:

• Support the development of structured analysis and follow‑up mechanisms, working closely with the Customer Journey department.
• Optimize DTC performance by identifying and activating key growth levers that improve revenue generation in Business‑to‑Consumer sub‑channels across markets.

Location:

Geneva, Switzerland (On‑site)

Contract Duration: 6 months from August/September 2026

• Support recurring Customer Journey analyses, including canvas‑based reviews, mid‑season ship‑by‑ship analyses, and committee deliverables.
• Contribute to ad‑hoc deep‑Dive analyses on specific topics, guest segments, nationalities, or ships, based on business and management requests.
• Prepare data extractions, charts, tables, and first‑level analytical outputs using standardised templates.
• Maintain Customer Journey analysis trackers, ensuring proper documentation, version control, and monitoring of action plans.
• Support follow‑up analyses and updates after pilots, operational changes, or management feedback.
• Ensure data accuracy, consistency, and alignment across Customer Journey deliverables and reporting.

• Performance analysis: monitor and analyse performance against channel and commercial KPIs, providing channel‑specific insights and recommendations by market to maximise revenue per B2C sub‑channel (Web, Call Centre and Future Sales) and drive continuous improvement. Own the development, tracking and actioning of key KPIs.
• Drive efficiency, quantifying ROI/ROAS/CPA/CPLA by sub‑channel by market to continuously optimise investments. Recommend reinvestments toward highest‑impact channels.
• Build and maintain B2C performance scorecards/dashboards to monitor and optimise B2C channel performance, identifying drop‑off points. Works on Excel and partners with the corporate team to make it available in self‑serve tools (Power BI).
• Competitive analysis: monitor market conditions, competitive activity, and industry trends to support strategic planning and identify opportunities for differentiation and growth.
• Prepare executive‑ready presentations, with clear data‑based recommendations to support decision‑making, leveraging data visualisation combined with depth of insights.

• Currently enrolled in Business, Data Analytics, Hospitality, or a related field – School Agreement is mandatory.
• Strong analytical mindset with attention to detail.
• Advanced Excel skills; knowledge of dashboarding tools (e.g. Power BI, Tableau) is a plus.
• Strong communication skills, with the ability to translate data into structured insights.
• Fluent in English.

• Basic understanding of guest satisfaction metrics and NPS.
• Basic understanding of employee engagement metrics.
• Basic understanding of DTC metrics such as traffic, conversion, ROI, customer lifetime value.
• Experience with data visualisation and reporting tools.
• Interest in customer journey, guest experience, service improvement and driving revenue.
• Familiarity with survey data analysis and open‑comment analysis.

At Explora Journeys, we are redefining luxury ocean travel — where discovery, well‑being, and a deep respect for the seas come together in harmony.

We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.

Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.