Business Application Support Specialist - Finance

Business Application Support Specialist – Finance (80-100%)

A Business Application Support Specialist plays a crucial role in ensuring the stability, availability, and optimal performance of banking applications. This role involves providing technical support, troubleshooting issues, and collaborating with various teams to maintain a reliable banking application environment. The specialist is responsible for providing functional support to employees and customers of the Lombard Odier group in the Finance domain.

This support team’s main mission is the satisfaction and trust of colleagues and clients.

• Identify, resolve and troubleshoot all functional support issues for finance and accounting applications.
• Participate in quality controls and documentation of new application release notes.
• Monitor KPIs to ensure SLAs are met and the service is on time and reliable.
• Escalate major incidents to the incident management team to ensure timely resolution.
• Organize and manage regular meetings with Bank partners for escalated cases, monitor the backlog of tickets.
• Analyze balance sheet in SAP.
• Ensure quality training for bank users.
• Participate in new application release testing.
• Work closely with development and production teams.
• Maintain regular contact with our bank partners’ Finance team.
• Actively contribute to day‑to‑day process improvement proposals to the head of Application Support.

• Master’s degree in IT or Finance.
• +5 years of experience in Banking.
• Excellent communication and overall soft skills, proactivity, sense of initiative, and experience working under stress on unplanned matters.
• Excellent command of banking, finance related operations, and an understanding of accounting principles.
• Good command of Microsoft Office tools, specifically Excel & PowerPoint.
• Previous experience as a Business Analyst or as an Auditor in the banking and financial sector is an advantage.
• SAP BI knowledge is an advantage.
• Residence in Switzerland or willingness to relocate.