Client Lifecycle Management Analyst, Quality Assurance

Being part of HSBC in Switzerland, you'll help evolve and grow our business across EMEA, supporting Private Banking operations across our EMEA booking centres: PBRS (Switzerland), PBRSG (Guernsey Branch) and PBLU (Luxembourg).

Being part of HSBC in Switzerland, you'll help evolve and grow our business across EMEA, supporting Private Banking operations across our EMEA booking centres: PBRS (Switzerland), PBRSG (Guernsey Branch) and PBLU (Luxembourg).

The Client Lifecycle Management Analyst, Quality Assurance will work closely with the Client Lifecycle Management (CLM) teams across these EMEA entities to ensure deliverables are completed to required quality standards. The role includes coaching and training on Customer Due Diligence (CDD), using Quality Assurance (QA) insights and trends to strengthen compliance and uplift performance. You'll share best practices to drive continuous improvement in customer service, quality and consistency against established standards and frameworks.

The role also involves performing a broad range of controls, primarily covering tax-related topics (e.g., QI, FATCA and CRS regimes), as well as supporting multiple ad‑hoc annual reviews.

Are you interested? Do you have experience in CLM Quality Assurance reviewing onboarding and periodic reviews, assessing tax‑related requirements (e.g., QI, FATCA and CRS), identifying trends, and coaching teams to improve quality and consistency? Do you enjoy being part of a cohesive team?

If you answered yes to any of these questions, we want to hear from you!

As a Client Lifecycle Management Analyst, Quality Assurance, you'll review samples of completed onboarding and periodic reviews to confirm risks (including financial crime and tax‑related obligations) have been appropriately assessed by CLM teams, the business and Relationship Managers (RMs). You'll work with stakeholders to agree and drive remedial actions in line with the Bank's risk appetite.

• Deliver risk‑based quality assurance across EMEA CLM
  • Review a sample of finalized onboarding and periodic review cases to confirm completeness, accuracy and adherence to standards/KPIs
  • Ensure the end‑to‑end CDD process is followed for new‑to‑bank and existing clients
  • Confirm all relevant risk areas are considered and conclusions are robust (including where further due diligence is required)
  • Review and challenge higher‑risk cases, including Enhanced Due Diligence (EDD), ensuring evidence supports outcomes
  • Recommend and/or undertake additional due diligence and follow‑up to ensure remediation is completed appropriately and on time
• Run controls (including tax regimes) and maintain compliance
  • Perform Business As Usual (BAU)/ad‑hoc controls across EMEA CLM, including:
    • Tax‑related controls (e.g., QI, FATCA, CRS)
    • Static data amendments and other control checks
  • Support ad‑hoc/annual reviews as required
  • Ensure minimum internal standards and external regulatory requirements are met, escalating control weaknesses and material issues via the correct channels
  • Maintain internal control standards, including timely implementation of audit actions and responses to regulatory findings
  • Keep a strong working knowledge of Global Private Banking policy, Line of Business (LoB) procedures, local regulatory requirements and Desk Instruction Manuals
• Partner with stakeholders and manage escalation
  • Provide clear feedback on errors and recurring themes to CLM, Front Office and the business to drive continuous improvement
  • Lead discussions on complex queries with Quality, Compliance, RMs and Front Office contacts
  • Support specialists/Front Office with case commentary and escalating to the appropriate frontline for agreement and approval
  • Build strong relationships across Front Office, COO and Second Line partners (Financial Crime Compliance, Legal, Tax) to support high‑quality remediation delivery
  • Maintain a strong network across Private Banking to ensure guidance is accurate and consistent
  • Support Production teams to implement policy changes effectively
• Coach, train and drive continuous improvement
  • Provide guidance, coaching and training to EMEA CLM…