Head of Operational Risk Management - Executive Director

You can help shape how we identify, assess, and manage operational risk—strengthening a culture of proactive risk awareness while supporting safe, sustainable business growth.

As a Head of Operational Risk Management at JPMorgan

Chase within Private Banking in Switzerland, you will lead second‑line operational risk oversight, partner with senior stakeholders, and help ensure our operational risk management framework is implemented consistently and effectively across the legal entity.

• Oversee the legal entity risk assessment process in Switzerland and coordinate group‑wide consistency
• Assess and mitigate operational risks while ensuring compliance with internal policies and applicable regulations
• Ensure alignment of the operational risk framework with Swiss Financial Market Supervisory Authority (FINMA) expectations and relevant European regulatory requirements
• Participate in change management and new business initiatives by assessing operational risk and challenging the proposed control environment
• Receive, log, and monitor operational incidents; oversee root‑cause analysis and administrative follow‑up
• Monitor risk and incident mitigation plans and track the implementation of audit recommendations
• Use data management and data analysis capabilities to enhance risk monitoring, reporting, and decision‑making (including automation and process optimization)
• Prepare clear, concise risk reports and presentations for governance bodies and central corporate functions
• Contribute to oversight of generative artificial intelligence and large language model (LLM) risks and controls; support identification and analysis of emerging operational risk trends

• University degree in Finance, Business, Law, or Economics (or a professional qualification deemed equivalent)
• Minimum of eight years of relevant experience in banking operational risk, compliance, or audit at a mid‑sized or large financial institution
• Management experience (people leadership and/or leading major cross‑functional initiatives) is required
• Demonstrated ability to lead major risk initiatives successfully across private banking operations
• Strong stakeholder management and influencing skills, with the ability to engage effectively with senior management
• Excellent analytical skills and keen attention to detail
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and Tableau
• Practical experience using generative AI tools and large language models (LLMs), with the ability to contribute to associated risk oversight
• Sound knowledge of data management and data analysis (or data science) and their use in process optimization, risk reporting, or automation
• Fluency in English (spoken and written) and French and/or German
• Compliance and/or legal experience
• Prior experience working with regulators or regulatory agencies in financial services
• Experience translating and interpreting laws, rules, and regulations relevant to operational risk

• Compliance and/or legal experience
• Prior experience working with regulators or regulatory agencies in financial services
• Experience translating and interpreting laws, rules, and regulations relevant to operational risk