Universal Genève - Boutique Concierge Flagship; f​/m​/x

Universal Genève
- Boutique Concierge
- Geneva Flagship (f/m/x)

Founded in 1894, Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance. Known as the "Couturier de la Montre", the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.

Today, Universal Genève enters a new chapter. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.

At Universal Genève, every experience is crafted with intention. Every gesture, every interaction, every detail is tailored to the individual rather than the catalogue.

This philosophy shapes the Boutique Concierge (f/m/x) role, where service is approached with the same care and precision as watchmaking itself.

For those ready to build a legacy, as part of the Geneva flagship boutique, you will help define and deliver a new expression of luxury hospitality — where every visit, every delivery, and every interaction feel intentional and unique. You will contribute directly to building the Maison’s client experience from the ground up, shaping how moments are created, remembered, and elevated.

For those who believe that excellence lives in the details — and who take pride in crafting meaningful client moments — this is a rare opportunity to leave your signature on a Maison in revival.

The Boutique Concierge is responsible for orchestrating the client experience, both in preparation and in real time. This role is centered on hospitality, coordination, and execution—ensuring that every interaction, from boutique visits to deliveries and reveals, is seamless, refined, and memorable. You operate both in front of and behind the scenes, ensuring that each moment feels effortless to the client while being precisely prepared and controlled.

Boutique experience & ceremony

• Work closely with Client Advisors and Boutique Management to ensure a refined and seamless client experience
  • Support and elevate all boutique visits and private appointments
  • Prepare and execute client ceremonies, including boutique pickups:
    • Coordination of light hospitality rituals (coffee, champagne, refreshments)
    • Ensuring branded packaging and presentation meets the highest standards
    • Creating the right atmosphere for each moment (ambiance, setup, flow)

Appointment orchestration

• Own the end-to-end preparation of appointments, ensuring readiness across all elements
• Act as a facilitator during client visits, supporting flow, timing, and comfort
• Operate flexibly between client-facing hosting and behind-the-scenes execution
• Support the organization of special moments, such as:
  • Private salon presentations
  • Intimate gatherings or small client experiences
  • In-boutique or offsite curated interactions (e.g., hotel, residence, or private setting)

Deliveries, reveals & client moments

• Coordinate and execute high-touch delivery experiences, including:
  • Boutique pickups with ceremony
  • Private handovers in boutique salons or external locations
  • In-person deliveries (home, office, or hotel) within the same city, acting as a true representative of the Maison—not a courier
• Support virtual reveal experiences, including:
  • Booking and coordinating reveal slots
  • Preparing the piece (visual presentation, photography if required)
  • Facilitating live video interactions with the client
• Contribute to thoughtful final touches, such as handwritten notes and personalized details

Omnichannel hosting & coordination

• Handle boutique calls, emails, and requests relayed by the central concierge team
• Maintain continuity between remote interactions and in-boutique experiences
• Act as a key relay between clients, boutique teams, HQ, and central conciergerie operations
• Ensure each interaction remains consistent, informed, and aligned across all touchpoints

Concierge services & client facilitation

• Assist clients with lifestyle and logistical arrangements, enhancing their overall experience
• Provide curated recommendations and coordinate requests as needed
• Support travel-related arrangements, particularly for clients visiting Geneva
• For…