Director of Rooms - Luxury 5-Star Hotel Lake

• Reporting to the Hotel Manager and as a member of the Executive Team
• Luxury 5-Star Hotel, Lake Geneva Region

A prestigious 5-star luxury hotel located on the shores of Lake Geneva

Reporting to the Hotel Manager and as a member of the Executive Team, the Rooms Division Manager will oversee the hotel's Rooms division operations, ensuring the highest standards of operational excellence, guest experience and financial performance.

• Lead and coordinate the Rooms Division operations, including Front Office, Housekeeping, Reservations, and Concierge (60 people +)
• Ensure an exceptional and highly personalised guest experience, in line with the standards expected within international luxury hospitality.
• Maintain a strong and visible presence within the hotel, supporting both guests and teams on a daily basis.
• Oversee the department's operational and financial performance, including budgets, costs, productivity and key performance indicators.
• Work closely with Revenue Management, Sales & Marketing to contribute to the optimisation of occupancy, ADR, RevPAR and overall Rooms revenue.
• Lead, inspire and develop the Rooms Division teams and their managers, fostering a culture of excellence, accountability and genuine hospitality.
• Monitor guest satisfaction, quality standards and audits, implementing continuous improvement initiatives where required.
• Handle complex guest situations and ensure that any concerns are resolved with professionalism, discretion and efficiency.
• Work closely with the other members of the Executive Team and actively contribute to the hotel's overall strategy and operational priorities.

We are looking for an accomplished luxury hospitality professional with proven experience in Rooms Division within a 5-star hotel environment. You are a hands-on and visible leader, comfortable being close to both guests and teams, with a genuine passion for service excellence and a strong understanding of the expectations of an international luxury clientele. Alongside your operational expertise, you bring strong leadership skills and are comfortable managing budgets, costs and key performance indicators.

Excellent command of French and English is required.

This is an exciting opportunity to join a prestigious 5-star luxury hotel in the French part of Switzerland within an environment where guest experience, operational excellence and the development of people are at the heart of the organisation. As this search is being conducted on a strictly confidential basis, further information regarding the property and the context of the appointment will be shared with selected candidates during an initial conversation.