Senior Manager Unit

Senior Manager Employee Experience Unit - 25414-FT

Talent Management Service, Human Resources Management Department, Sector of the Director General

Contract Duration - 2 years *

Duty Station: CH-Geneva

Final date to receive applications: 19-Jan-2026, 11:59:00 PM CET

a. Organizational Setting

The Senior Manager heads the Employee Experience Unit within the Talent Management Service, driving continuous improvement and integration across HR disciplines. The Talent Management Service focuses on building an integrated, data-driven, and people-centered workforce strategy that supports WIPO’s evolving needs. The Employee Experience Unit functions as a strategic problem-solving hub, integrating and executing HR initiatives in an agile and unified manner.

It provides specialist expertise, develops and updates Talent policies and practices, and partners closely with employees, managers, and external experts to deliver innovative solutions that enhance the employee experience.

b. Purpose Statement

The Senior Manager leads the transformation of HR at WIPO by driving data-informed strategies, digital enablement, and employee experience programs that foster engagement, innovation, and agility. This role ensures that talent programs and processes are designed in close alignment with business priorities - integrating across acquisition, mobility, learning, performance, engagement, succession planning, equitable representation culture, and compensation - rather than operating as standalone initiatives.

All solutions are underpinned by technology and analytics to deliver measurable impact for the organization.

c. Reporting Lines

The Senior Manager, Employee Experience Unit, reports to the Director of the Talent Management Service and collaborates closely with the Talent Partners Unit and other functions within HRMD. The role also works in close cooperation with the internal training unit in the WIPO Academy and the Office of Legal Counsel. In addition, the Senior Manager partners with Sector Leads, managers, employees, and external providers to deliver integrated solutions that address business needs.

The incumbent will perform the following principal duties:

a. Strategic Leadership & Innovation

Lead an agile, collaborative team that identifies workforce challenges and designs evidence-based solutions. Define talent problems, formulate hypotheses, test approaches, and build integrated solutions that advance leading HR practices across the full spectrum of strategy, talent, and compensation. Apply deep HR expertise combined with strong business acumen and market insight to ensure all initiatives address WIPO’s evolving business needs.

b. Build a pipeline of external sources of expertise

To support program and solution delivery complementing internal skills and ensure the right balance of specialist expertise/knowledge to provide agile services focusing on solution delivery; while ensuring the flexibility for the unit to allocate resources as business needs evolve, and ensure that the Employee Experience Unit is adaptive, resilient and customer centered.

c. Develop strong partnerships across HRMD, Sector Leads, managers, and external experts

Keep abreast of business, people and HR developments to deliver integrated talent solutions. Operate in an integrated manner to deliver solutions to each workforce segment.

d. Working closely with the Talent Business Partners, Sector Leads, Managers and Employees, and cross-functional teams

Identify the need for, and deliver, and oversee/manage people-focused and fit-for-purpose HR projects in support of organizational-wide strategies to address business needs and opportunities across the different WIPO sectors and contribute to improve employee experience.

e. Introduce strategic initiatives that enhance the overall employee experience

Communicate the positive impact of these changes to management and employees, strengthening HRMD’s ability to evolve organizational culture and inspire employees to continuously innovate, remain relevant, and deliver value.

f. Determine priorities, allocate resources for the timely and quality delivery of…