Operations Manager

Here at Van Cleef & Arpels Geneva we are expanding our family by looking for a highly organized, precise and pro‑active Operations Manager for a full‑time position, based in our boutique of Geneva.

The Operations Manager manages a team dedicated to achieving the boutique's sales ambitions and operational efficiency objectives, while strictly respecting our compliance obligations.

He (She) is a key player in the boutique's managerial pole, demonstrating an entrepreneurial spirit firmly rooted in their managerial, operational, organizational and analytical skills. He (She) is solution‑oriented and gifted with an agile analytical mind.

With a strong presence on the sales floor, all actions serve a double objective: excellence in management of operational flows and contribution of delivering an outstanding client experience.

• Participates in the development of the boutique's overall action plan with management and peers, conducts quarterly progress reviews and demonstrates proactivity and agility in proposing relevant and innovative adjustments.
• Regularly and accurately analyzes results and key KPIs.
• Collects and circulates best business practices within the network, suggesting improvements and embodying change management and our transformation challenges.

• Organizes and manages the flow of goods and stock in compliance with company and Group procedures.
• Ensures that inventories, audits and cash closures/reconciliations are carried out correctly and produce impeccable results.
• Anticipates needs and organizes the receipt, storage and restocking of goods and consumables to maintain the necessary stock levels and facilitate access to employees.
• Organizes the perfect management of reservations and entrusted items.
• Warns of risks of stock‑outs in relation to results, seasonality of activity and sales projections.
• Promotes the right level of collaboration and mutual assistance in the management of logistics flows within the market / Europe.

• Organizes and enforces in‑store collection procedures such as cash register opening/closing, collections, sales recording, returns and exchanges in strict compliance with procedures.
• Trains teams, communicates regularly and ensures strict compliance with financial and tax procedures in all day‑to‑day operations, in line with our compliance and anti‑money laundering obligations.
• Organizes and coordinates the supplies required for the smooth running of sales activities (sales equipment and consumables).
• Acts as referent/key‑user for retail back office, logistic and CS platform, security and FM services.
• Organizes and enforces boutique security procedures in close collaboration with the Security HQ, Richemont and Cartier Suisse operations management.
• Coordinates relations with our external security, external agency (hostesses) and cleaning service providers.

• Promotes and coordinates the roll‑out of transformation and innovation projects in collaboration with head office teams and ensures smooth communication between all those involved.
• Embraces with conviction the acceleration of omnichannel for the benefit of the customer experience and sales performance: (Click &collect, Deliveries, mutualization, etc.).Is a driving force in change management, supporting and mobilizing teams in the evolution of business practices and the adoption of new tools.

• Reporting to the Boutique Director and managing a team of 3 Boutique Administrators, and with transversal responsibility for the Jewelry workshop, as well as temporary personnel.
• Agilely structures, leads and adapts team organization in close collaboration with management, human resources and head office departments.
• Clearly assigns roles and responsibilities so that all tasks are carried out efficiently and performance targets are met.
• Orchestrates schedules in line with boutique’s needs (match‑to‑traffic) and ensures rigorous management of work and rest times.
• Co‑construct coaching and training strategies with management and other divisions.
• Regularly addresses…