Coordinator, Projects, Consulting & Community Solutions

Overview

Coordinator, Projects, Consulting & Community Solutions

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise:
Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE

This role is specifically focused on supporting professional associations, societies, and membership-based organizations within an Association Management Company (AMC) environment.

• Association Operations – The coordinator is an adept multi-tasker who can manage several diverse tasks such as but not limited to:
  • Support client deliverables across association administration, membership services, non-profit governance, database management, education, conference management, technology, communication, and marketing.
  • Oversee client and MCI technology systems used for membership, registration, CRM, sponsorship, exhibitions, marketing, and communications.
  • Participate and take minutes in committee and board meetings, as required.
  • Assist with document preparation and circulation.
  • Maintain up-to-date organized documents, user manuals, workflow, and file structure, ensuring client timelines, priorities, polices, and procedures are adhered to.
  • Develop new documents, templates, and user manuals, as required.
  • Produce accurate and complete reports.
  • Support association special projects such as membership drives, awareness campaigns, webinars, and strategic planning sessions.
  • Develop and deploy strategies and campaigns that drive member recruitment, engagement, and retention.
• Association Conferences & Events – lead and/or support all phases of event project deliverables such as:
  • Managing client deliverables for association conferences including program logistics, speaker management, food & beverage management, venue/hotel logistics, abstract management & communications, marketing collateral development, sponsor & exhibit management and social event management
  • Maintaining project timelines, priorities, and checklists
  • Supporting speaker management with the Operations team, including ongoing direct communication with clients and speakers to coordinate invitations and entitlements, presentation materials, travel arrangements
  • Assist with event preparation requirements (registration materials, name tags, attendee materials, printing needs, shipping requirements and show flow file management)
  • Updating project registration systems and online conference management software and websites
  • Producing accurate and complete reports including rooming lists, registration lists and F&B grids
  • Supervising and training on-site staff, suppliers, and event contractors
  • Managing and leading the full scope of smaller projects, as required
  • Attend client meetings and conference calls to provide updates and draft minutes
  • Maintaining up-to-date documentation and user manuals, while developing new templates

• This job function reports directly to:
  • Association Management Operations:
    Senior Manager, CCS and the appointed Association Manager / Executive Director
  • Association Conferences & Events:
    Conference Operations Manager
  • Consulting & Community Solutions:
    Director
• This job function works in collaboration with association and conference project managers and coordinators and MCI Canada business units, as required.
• The successful candidate will
  • Work and collaborate internally with all members of the Consulting & Community Solutions team, the accounting team, MCI Canada and MCI global colleagues.
  • Work and collaborate externally with association clients, consultants, vendors, and suppliers.
  • Provide a high-level of internal and external customer service while maintaining a strong professional relationship with all stakeholders.

• Minimum of two years experience in association…