Head of Operations

We are partnering with a leading private banking institution to appoint a commercially astute Head of Operations. This pivotal leadership role oversees day-to-day operational support activities, ensuring seamless service delivery to Front Office and internal stakeholders. Acting as the key escalation point, you will drive issue resolution, service excellence, and operational efficiency. The successful candidate must be able to demonstrate a strong commercial understanding of banking operations within a Front Office environment.

This is an exciting and highly-visible opportunity offering strategic influence, leadership responsibility!

• Establish and oversee the organisational structure to ensure efficient management of all operational support activities.
• Monitor daily operational issues, define priorities, allocate tickets, and manage team resources effectively.
• Act as the primary escalation point for complex operational and IT-related issues.
• Ensure high service quality standards through KPI implementation, monitoring, and reporting.
• Represent Operational Support in internal and external meetings, maintaining strong relationships with stakeholders and third-party providers.
• Ensure accurate case traceability and reporting via ticketing systems, escalating key risks appropriately to senior leadership.
• Lead, coach, and develop a versatile operational support team, fostering a culture of continuous improvement and accountability.

• 8–10 years’ experience in banking operations, with a strong focus on operational support and OPS/IT issue management.
• Proven leadership experience managing and developing teams within banking support functions.
• Strong commercial understanding of banking operations in a Front Office/private banking environment.
• In-depth knowledge of private banking processes, transaction life cycles, and operational tools.
• Expertise in issue management, reporting, KPI tracking, and service-level governance.
• Fluency in French at C2 level and professional proficiency in English (written and spoken).
• Strong technical proficiency in Office 365 (advanced Excel), experience with ticketing tools (Jira preferred), and familiarity with core banking systems.

If you are a French-speaking operational leader with a strong commercial mindset and a deep understanding of Front Office banking operations, we would welcome a confidential conversation.

Apply now or get in touch to explore this opportunity further.