Universal Genève - Assistant Boutique Director Flagship; f​/m​/x

Assistant Boutique Director – Geneva Flagship (f/m/x)

For Those Ready To Build A Legacy

If you are a proactive operational leader who thrives on the boutique floor and seeks to build something truly historic, we invite you to join us in our revival. You will play an essential role in opening a completely new chapter for "Le Couturier de la Montre" as we establish our global foundation in the prestigious city of Geneva.

Universal Genève

Founded in 1894, Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance. Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.

Today, Universal Genève enters a new chapter. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.

At Universal Genève, every experience is crafted with intention. Every gesture, every interaction, every detail is tailored to the individual rather than the catalogue.

This philosophy shapes the Assistant Boutique Director (f/m/x) role, where service is approached with the same care and precision as watchmaking itself.

You are a dynamic floor general and an inspirational coach. As the Assistant Boutique Director (f/m/x) for our Geneva flagship, you are the operational heartbeat of the Maison’s historic return. Your mission is to support the Boutique Director by directing the boutique’s daily operations, stock management, and floor orchestration. You will build an environment that delivers a seamless client journey while ensuring every back‑of‑house procedure runs smoothly.

• You will direct the boutique floor daily, managing staff zoning and daily rotations to guarantee optimal coverage at all times.
• You will lead by example on the sales floor, guide Client Advisors through complex requests, and personally cultivate VIP relationships.
• You will audit the team’s daily CRM platform entries and operational KPIs to ensure all client data is captured accurately and follow‑ups are executed flawlessly.
• You will take immediate ownership of service recovery and step in agilely to resolve client concerns before they escalated.

• You will manage the team’s schedules, administrative tasks, and daily operational compliance to guarantee a smooth environment.
• You will set a clear standard for the staff and always maintain an uncompromising level of professionalism.
• You will build genuine relationships with your team to understand their individual goals and address their specific concerns.
• You will support the Boutique Director during the daily morning briefings to align the team and set a positive work environment.

• You will manage vault access, execute rigorous daily cycle counts, and enforce strict physical security.
• You will supervise the complete lifecycle of stock logistics, including secure shipments, boutique transfers, and global deliveries.
• You will manage daily boutique operations and ensure impeccable Visual Merchandising (VM) execution.
• You will oversee precise inventory management and coordinate the after‑sales process to guarantee every timepiece is handled with the utmost care.
• You will assist the Boutique Director in reviewing performance metrics and turning data into clear targets for the staff.
• You will step in as the Manager‑on‑Duty when the Boutique Director is away to maintain the flawless running of the flagship.

• You bring 3 to 5 years of management experience within a luxury retail environment, with a strong emphasis on back‑of‑house operations, stock logistics, and team leadership.
• You possess strong organizational skills and great attention to detail.
• You are comfortable analyzing retail metrics and using CRM platforms, specifically Salesforce.
• You demonstrate refined communication and leadership skills.
• You possess a strong affinity for fine watchmaking and naturally align with the Couturier standards of our Maison.
• You…