Head of Project & Change Management Office

Job Description - Head of Project & Change Management Office (2602523)

Head of Project & Change Management Office - ( 2602523 )

Grade : P5

Contractual Arrangement :
Fixed-term appointment

Contract Duration (Years, Months, Days) : 2 years

Aug 21, 2026, 11:04:41 AM

Sep 11, 2026, 9:59:00 PM

HQ/HEO EXD Office Health Emergencies Preparedness & Response

Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.

The objective of the WHO Health Emergencies Preparedness and Response Programme is to safeguard global health security by strengthening the capacity of all countries and communities to prevent, prepare for, detect, and respond to a broad spectrum of health emergencies. This includes building resilient health systems, reinforcing core capacities under the International Health Regulations (IHR), advancing surveillance and laboratory networks, developing a skilled healthcare workforce, and ensuring rapid and equitable access to countermeasures.

Working across all three levels of WHO and with a wide range of partners, the Programme leads coordinated risk reduction, response, and recovery efforts, anchored in inclusivity, equity, and sustainability, and promotes cross-sector collaboration to address diverse risks and vulnerabilities within a cohesive global framework. The WHE Project and Change Management Office (PCMO) is a strategic enabler for WHE, working across internal and external business units to capture business needs, define appropriate projects and manage them to address the identified requirements through new and established collaborations and relationships.

The PCMO ensures proper set-up of programmes and projects, assignment of capable project managers (and other resources) to agreed initiatives, establishment of proper project governance structures and timely monitoring of financial and technical progress. The PCMO ensures that all projects are managed effectively, aligning with and influencing WHO standard project management methodology as appropriate in order to deliver them according to expectations, on time, and on-budget with a change management approach.

Manage a team of project managers, change managers, project support officers and other relevant resources by ensuring their application of the established project management methodology and standards, effective management of scope-time-resource triple constraint, quality delivery of expected outcomes and outputs, and active engagement with stakeholders.

Perform change management and mapping of customer experience journeys in projects, products, and services. Work closely with business units to define their change management approach, identify and plan for impact on business operating model, and design their training approach and continuous user adoption.

Manage, improve and expand the WHE portfolio of projects by creating visibility on project plans, status, dependencies, collaborations, risks, and issues. Actively manage and track status and milestones across projects. Ensure timely, relevant, and sufficient reporting to senior management in order to make informed decisions.

Oversee the WHE Digital Ecosystem ensuring coherence, impact, value for money and strategic alignment.

Monitor the performance and support the implementation of strategic cross-cutting projects such as the Pandemic Fund.

Drive and lead the implementation and operation of a project management discipline and culture across WHE by promoting a standard project management methodology, establishing relevant governance mechanisms, encouraging the use of templates, establishing a project management platform for sharing and collaboration, providing guidance on executing projects, and enforcing tracking and reporting of progress.

Provide strategic analysis and guidance to the EXD and leadership team on elements related to portfolio management and strategic delivery.

Serve as the principal advisor on data, digital, and platform matters to WHE leadership, programme teams, and cross-divisional counterparts. Provide structured, evidence-based guidance on digital architecture, technology selection, data strategy, and digital transformation. Represent WHE's digital and data interests in inter-agency and external forums as required

Perform other duties as assigned by supervisor.

An advanced level university degree (Master's level degree) in Business Administration, Project Management, Engineering, Computer Science or related discipline.

Professional qualification or foundation certification in project management methodologies such as PMI and Prince 2.

Training in Software Development Life Cycles, ITIL 4 or other technology related methodologies.

Certification or formal training in enterprise architecture, data governance, or digital health (e.g. TOGAF, DAMA-DMBOK, or equivalent).

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