Desktop Sales Specialist

Job Description Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange, presents the unique opportunity for a full-time Sales Specialist to join a team responsible for surpassing sales quotas and helping clients and prospects understand how ICE technology can help enable their workflow. The ideal candidate will be responsible for training and growing the customer base on the ICE Connect product suite and will work with front / middle / back office professionals across the Energy and Commodities space.

The ICE Connect product suite includes ICE IM/Chat, Quote Board, ICE Options and Analytics and the ICE Connect Desktop.

This role is ideally suited to a self‑motivated individual who relishes being at the forefront of business activities and thrives on their own successes and those of the team. A strong communicator with a good knowledge of the market data and trading environment from content, technology and networking perspective is required.

• Responsible for supporting the ICE Connect suite of products (primarily ICE IM, ICE Connect, WebICE and ICE Options Analytics) within an assigned territory (and/or assigned accounts).
• Become an expert on the ICE Connect Product suite.
• Maintain relationships with existing users through trainings, floor walks, Web Ex sessions as well as become the “go to” person for all account enquiries…
• Decrease erosion within existing accounts through training and account analysis.
• Collaborate with sales on both pre and post sales activities.
• Provide technical subject matter support across ICE Connect product suite.
• Uncover leads for sales through daily activities.
• Ability to work effectively on Excel and build bespoke spreadsheets for clients.
• Strong Excel skills with ability to do basic coding, use VBA and have a knowledge of API solutions.
• Manage new client roll‑outs and user set‑ups.
• Manage new feature roll‑outs and projects for all ICE Connect applications.
• Act as a liaison between sales, clients and product management including information on competitors and product feature requests.

• Bachelor Degree or equivalent work experience is required.
• Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems.
• Qualifications:
  
  Understand key target industries, trends in industry, and emerging technologies.
• French and English fluent.

• Additional knowledge of Capital Markets (Exchange and/or OTC) and derivatives.
• Any prior exposure to the Exchange or OTC lifecycle of a trade.
• Strong knowledge of Python and Excel.
• Working knowledge of internetworking and various LAN/WAN technologies.
• Working knowledge of router, switch, firewall, and proxy technologies.
• Apache, Akamai (CDN), DNS, LDAP, MySQL ***.