Technical Account Manager; Technical Advisory

Responsibilities

• Grow the usage of the Sonar solution within Accounts
  Increase the overall Account Sonar maturity
• Lower the risk of Account churn or downgrade
  Increase Account satisfaction, reduce the number of escalations
• Increase the number of Sonar sponsors in the Account
  Establish and maintain Sonar as a Trusted Advisor in the Account
• Entice Accounts to stay current on an Active version of Sonar, to get maximal value
• Influence Sonar roadmap to meet Account needs
• Actively listen and formalize Account technical pains or other adoption inhibitors
• Work on plans to overcome customer pains and inhibitors
  Report product technical or functional gaps internally and advocate for their resolution
• Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer
• Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
• Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
• Recruit customer development teams not currently using Sonar "Upgrade" customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
• Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
• Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
• Make sure that the Account’s Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the Dev Ops chain
• Run Quarterly Business Reviews (Q ) with Account Sales representatives
• Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
• Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
• Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
• Track product development within Sonar in order to maintain product expertise

• High listening skills and the ability to formalize and abstract elements expressed by customers and partners.
• At least 5 years of experience in pre- or post-sales customer-facing activities.
• A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations.
• Autonomy to run your activity/plans with limited supervision.
• Excellent presentation skills with strong written and verbal communication skills.
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge.
• Attention to details.
• Proven practical experience (at least 5 years) in software development or Dev Ops engineering which sets the stage for understanding our products and how they’re enjoyed by users.