Conseiller; E De Vente

Purpose of the Job

As an Agency Sales Agent at Club Med, you will be responsible for promoting and selling our unique travel experiences through a network of partner travel agencies. Your mission will be to build and maintain strong relationships with agencies, ensure customer satisfaction, and contribute to the growth of Club Med's sales.

• Business Development
  • Identify and acquire new partner travel agencies in your designated geographic area.
  • Strengthen relationships with existing travel agencies through regular communication and follow-ups.
  • Develop and implement sales strategies tailored to your market to maximize opportunities and achieve growth objectives.
• Sales and Advice
  • Present Club Med’s products and services to travel agents, highlighting their benefits and unique experiences.
  • Provide tailored advice and recommendations based on customer needs.
  • Negotiate and close sales with the goal of meeting or exceeding sales targets.
• Training and Engagement
  • Organize and conduct product training for travel agency staff to enhance their knowledge and selling capabilities.
  • Represent Club Med at industry events, conferences, and trade shows to further promote the brand.
  • Continuously monitor competitors and market trends, sharing relevant insights with the team.
• Reporting and Analytics
  • Track sales performance by agency and analyze relevant data to identify areas for improvement.
  • Compile and present regular sales activity reports highlighting progress and results.
  • Utilize CRM tools effectively to manage relationships, track opportunities, and maintain up-to-date contact records.
• Customer Satisfaction and Feedback
  • Act as a brand ambassador by ensuring a positive experience for all partner agencies.
  • Collect and analyze feedback from agencies and customers to make actionable recommendations for service improvement.
  • Align with other internal departments to ensure an optimal customer journey.
• Management & Leadership
  • Create a structuring and inspiring framework:
    Provide a clear and engaging environment, give meaning to actions and embody the Club Med Spirit.
  • Develop and empower teams:
    Help them develop their skills, encourage autonomy and initiative.
  • Ensure operational excellence:
    Manage performance with rigor and benevolence, optimizing time and resources.

• Sales Growth:
  Percentage of sales growth generated by partner agencies.
• Agency Retention:
  Percentage of active agencies with consistent engagement across the region.
• Conversion Rate:
  Ratio of successful sales from leads generated through partner agencies.
• Training Completion Rates:
  Number of training sessions conducted and attendance levels.
• CRM Utilization:
  Percentage of CRM data updated and accuracy maintained.