Senior Administrative Specialist

Introduction

Start your Career at DOS! The Department of State's (DOS) responsibilities are found in virtually every aspect of state government: economic development, finance, transportation, housing, education, culture and quality‑of‑life issues. Our mission at DOS ranges from preserving Delaware’s historical sites and collections, to supporting small businesses and entrepreneurs, to serving consumers, public employees and veterans. DOS offers numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government.

For more information, please visit our website today!

Position provides administrative, fiscal and regulatory support to the PERB/MERB staff. Position is responsible for overseeing all contracting, supplies, fiscal and procurement processes. Most work is quasi‑legal, including creating and maintaining case dockets and scheduling for both agencies; updating agencies' websites; closing and digitally archiving all cases and other legal filings; creating and forwarding case records for hearings and review on appeal.

Responsible for initial intake, answering phones and providing regulatory guidance for filing grievances, complaints, representation cases, and bargaining unit elections.

• 1 year of experience in processing labor and employment cases, including grievances, unfair labor practices, merit rule disputes, representation cases and impasse resolution in collective bargaining disputes.
• 6 months experience in Word Press and File Bound for electronic posting and archiving.

• Serves as a liaison with internal and external contacts, customers, clients, and/or the public to coordinate various activities, respond to inquiries, and provide guidance and consultation on administrative matters.
• Creates formatted documents, generates and shares presentations, manages schedules, develops and manages spreadsheets, assists in maintaining policies, procedures, guidelines, or training manuals, and maintains information in databases.
• Delivers excellent customer service in‑person, electronically, or by written communication.
• Applies and explains agency services, laws, rules, regulations, standards, policies, and procedures.
• Creates and maintains a variety of record‑keeping systems or logs to file, track, and retrieve documents or other information and ensures records are maintained in compliance with retention schedules.
• Assists higher‑level staff with decision making and monitoring of key operational/program indicators by collecting/organizing data, preparing reports, supporting performance tracking and dashboard maintenance, or performing related support work.
• Reviews, processes, and evaluates information for completeness, accuracy, and conformity with applicable laws, rules, and regulations. Resolves discrepancies, deficiencies in information, or other issues.
• Drafts, manages, and distributes communications and other materials for public and/or internal use.
• Coordinates administrative elements of projects including tracking timelines, scheduling, documenting progress, and facilitating communication between team members.
• Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Orders and maintains office supplies and equipment.
• Plans and coordinates meetings, hearings, or conferences and makes travel arrangements.
• May approve or recommend approval/denial of requests/information within established standards and guidelines.
• Performs other related duties as required.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• One year of experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects or data/information management, or other similar work in support of administrative, technical, program, and/or office operations.
• One year…