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Customer Service Rep
Job in
Georgetown, Sussex County, Delaware, 19947, USA
Listed on 2026-06-03
Listing for:
Chesapeake Utilities Corporation
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Customer Service Representative I
Georgetown, DE
What makes us great...
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Benefits/what's in it for you?
* Competitive base salary
* Fantastic opportunities for career growth
* Cooperative, supportive and empowered team atmosphere
* Annual bonus and salary increase opportunities
* Monthly recognition events
* Endless wellness initiatives and community events
* Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
* Paid time off, holidays and a separate bank of sick time!
What you'll be working on....
* Assist customers
* Collect and reconcile cash.
* Prepare daily reports and bank deposits.
* Prepare work orders to be dispatched to operational personnel.
* Print, reconcile and distribute reports and calculations.
* Perform other related functions as assigned by the District Manager or Customer Service Manager.
* Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
* Issue credits and adjustments when necessary.
* Review figures to ensure proper accounts are being charged and billing is correct.
* Reconcile daily payments that are received through the mail and cash drawers.
* Reconcile all cash taken daily and prepare bank deposits.
* Receive and transmit information to and from service, installation and delivery personnel.
* Enter changes on customer's accounts
* Prepare credit history checks for prospective customers.
* Maintain customer and vendor files and store batches and reports.
* Type correspondence.
* Attend training seminars.
* Order office and computer supplies.
* Maintains good customer relations.
* Interprets, monitors and implements company policies, as they pertain to customer service.
* Involvement with Public Assistance Programs.
* Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
* Maintains and processes deposits.
* Review budgets to determine the need for increasing budget amounts.
* Assist in preparation of the customer budgets.
Who you are....
* A minimum 2 years clerical or customer service experience is preferred.
* Excellent written and oral communication skills.
* Experience handling cash is required.
* Good math aptitude, collection techniques and some account knowledge.
* Strong computer aptitude and skills preferred.
* Experience with MS Office and other call center technologies.
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email
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