Assistant Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As an Assistant Branch Manager within PNC's Retail Banking organization, you will be based at 250 Fox Hunt Drive, Bear, DE 19701.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Supports all aspects of branch, including individual and team, performance. Builds a high performing team through the attraction, on‑boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco‑system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
• Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well‑being. Leads effective problem resolution.
• Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households.
• Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Coaches employees to achieve performance and activity expectations. Assists in the performance management process for all employees.
• Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

• Branch Banking Services
• Coaching Others
• Decision Making and Critical Thinking
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Retail Lending
• Selling

Work Experience:

Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Associate's degree

No required certifications.

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $37,400.00 – $79,200.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

backup child/elder care; adoption, surrogacy, and…